Malcolm Thomas Porterfield
Houston
Summary
Results-driven Field Operations Leader with expertise in team leadership and project coordination. Proven ability to enhance performance through effective collaboration and adaptability. Focused on optimizing project outcomes and fostering a work environment that promotes innovation.
Overview
9
9
years of professional experience
Work History
Armed Field Supervisor
Premier Protective Services
Houston, TX
07.2021 - 04.2026
- Supervised daily operations of security personnel, ensuring adherence to protocols and client requirements.
- Coordinated with law enforcement agencies in emergency situations.
- Conducted regular patrols on the premises while monitoring CCTV cameras for suspicious activities.
- Investigated incidents, wrote detailed reports and filed them with the appropriate authorities.
- Trained new staff on security protocols and procedures, enhancing team readiness and adherence to standards.
- Managed staff schedules to ensure adequate coverage across multiple sites. to ensure optimal coverage and timely response across multiple sites.
- Communicated effectively with coworkers, supervisors, customers, and visitors to foster collaboration and clarity.
Club armed Security
Black Tactical
Houston, TX
08.2021 - 03.2025
- Maintain a Visible Presence: Provide a strong, visible deterrent to crime and misconduct within and around the club premises.
- Access Control: Monitor entrances and exits, check IDs to enforce age restrictions, and prevent unauthorized access.
- Conducted pat-downs and used metal detectors to detect weapons or illegal substances, enhancing overall security.
- Crowd Control: Manage crowd behavior to prevent fights, disturbances, or overcrowding, especially during high-traffic hours or events.
- De-escalation & Conflict Resolution: Use verbal de-escalation techniques and tactical awareness to resolve disputes or aggressive behavior before they escalate.
- Armed Response & Protection: Respond appropriately to threats with a focus on minimizing harm, using firearms only as a last resort in life-threatening situations.
- Escorted unruly patrons off premises, ensuring safety of VIPs, staff, and guests during disturbances.
- Surveillance Monitoring: Monitor club cameras and other security systems for suspicious activity.
- Documented and reported all incidents, altercations, or use-of-force situations with accuracy and detail for effective follow-up.
- Emergency Response: Act as first responder to emergencies including medical situations, active threats, or evacuations.
Manager
Starbucks
Missouri City, TX
03.2017 - 06.2021
- Developed strategic initiatives to boost sales and customer loyalty programs.
- Managed and motivated employees to be productive and engaged in work.
- Trained and mentored staff to enhance team performance and engagement.
- Fostered a positive work environment through effective communication and team-building activities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Implemented process improvements to optimize workflow efficiency and reduce waste.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored inventory levels and managed supply chain logistics to minimize shortages.
- Collaborated with management on staff scheduling to align resources with demand.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Led daily operations to ensure exceptional customer service and product quality.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Bachelor's - Audio Engineer
The LA Film School
Los Angeles, CA11.2024
Skills
- Safety assessments
- Site operations
- Project management
- Site management
- Operations planning
- Quality control
- Site inspection
- Progress reporting
- Documentation review
- Work order review
- Project monitoring
- Schedule coordination
- Strategic planning
- Technical expertise
- Technical assistance
- Preventive maintenance
- Job planning
- Time management
- Leadership
- Team leadership
- Staff management
- Staff supervision
- Employee training
- Worker training
- Customer service
- Customer relations
- Key relationship management
- Relationship building
- Strong communication
- Strong communication
- Decision-making
- Team coordination
- Safety and hazard management
- Job planning
- Safe operating procedures
- Worker training
- Relationship building
Timeline
Club armed Security
Black Tactical
08.2021 - 03.2025
Armed Field Supervisor
Premier Protective Services
07.2021 - 04.2026
Manager
Starbucks
03.2017 - 06.2021
Bachelor's - Audio Engineer
The LA Film School