Summary
Overview
Work History
Education
Skills
Certification
IT Projects
Languages
References
Timeline
Generic

Malcolm Toe

Charlotte,NC

Summary

Cybersecurity graduate with 5+ years of experience in regulated pharmaceutical manufacturing. Proven ability to integrate security measures, lead IT projects, and support quality systems. Skilled in SIEM tools (Splunk, ServiceNow), vulnerability assessment, and incident response. Currently advancing AI & ML skills through the Microsoft AI & Machine Learning Engineering Certificate.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Analyst- Manufacturing and Quality

Eli Lilly Pharmaceutical
Concord, NC
10.2023 - Current
  • Support business in a technical capacity with application and platform configuration, data accessibility and integration, and BI reporting
  • Collaborated with HSE, Quality, Robotics, Engineer, TSMS, and Automation teams to support seamless operations.
  • Lead, Manage and participate in small projects, understanding business impact, quantifying resources, evaluating technical options and delivering results on time.
  • Ensured regulatory compliance (FDA, cGMP) through documentation and quality control.
  • Monitor, analyze, and respond to security incidents
  • Utilize advanced threat detection tools to identify and mitigate potential threats
  • Adherent to policies, procedures, and security practices
  • Promoted a safe work environment aligned with HSE goals.

Desktop Support

Greiner Bio-One North America
Monroe, NC
08.2022 - 10.2023
  • Partnered with cross functional teams for system patching and MES/SAP maintenance, minimizing service outages.
  • IT support processes, reducing average ticket resolution time.
  • Optimized support ticket handling, significantly reducing average resolution time.
  • Maintain records of reported issues.
  • Security monitoring and leveraging case management technologies for enhanced operational efficiency.

IT Help Desk

Glenmark Pharmaceutical
Monroe, NC
03.2020 - 07.2022
  • Maintain and update internal documentation (GMP) for common issues, processes, and troubleshooting steps.
  • Optimized support ticket handling, significantly reducing average resolution time.
  • Maintain records of reported issues, security monitoring and leveraging case management technologies for enhanced operational efficiency.
  • Assist with the maintenance of network infrastructure and security protocols.
  • Respond to support tickets and promptly handle incoming Security Operations escalation calls.
  • Collaborate with other IT teams to ensure seamless IT services across the organization.

Education

Cybersecurity -

University of North Carolina At Charlotte
Charlotte, NC
07.2024

Skills

  • Splunk and Wazuh
  • SIEM and Nessus
  • Wireshark and Metasploit
  • ServiceNow and Azure
  • Windows Server and Linux
  • Python and Bash
  • JavaScript development
  • Configuration management
  • Troubleshooting expertise
  • Network security strategies
  • Penetration testing techniques
  • Threat hunting methodologies
  • Vulnerability scanning practices
  • Incident response planning
  • Agile project management
  • ITSM processes
  • Technical documentation skills
  • Adaptability in teams
  • Cross-functional collaboration
  • Effective communication
  • Problem-solving abilities
  • Continuous improvement mindset

Certification

  • CompTIA Security+ Certified, COMP001022706733
  • Certified Scrum Master (CSM), 001415230
  • Microsoft Certified: Azure Security Engineer Associate, In Progress
  • Microsoft AI & ML Engineering Certificate, In Progress

IT Projects

Security Monitoring with SIEM, UNC Charlotte, 12/01/23, 01/31/24, 

  • Configured Splunk and ELK for real-time security monitoring and automated alerting.
  • Developed incident response protocols to improve system reliability and threat resolution time.
  • Designed a centralized log collection and aggregation system using tools like SIEM (Splunk) to gather logs from various sources (firewalls, servers, IDS/IPS, applications).
  • Continuous monitoring of the environment using the deployed tools and dashboards to detect suspicious activity.

Cloud Security Implementation, UNC Charlotte, 02/01/24, 04/30/24

  • Secured cloud infrastructure using Azure with IAM, MFA, and Zero Trust principles.
  • Implemented encryption and access controls to protect sensitive data.
  • Implemented vulnerability scanning tools (Nessus) to identify weaknesses in the environment.
  • Monitored and responded to cloud security incidents using Azure Sentinel.

Vulnerability Assessment & Penetration Testing, UNC Charlotte, 05/01/24, 07/31/24

  • Conducted vulnerability scans on Windows and Linux systems using Nessus and Metasploit.
  • Delivered mitigation strategies and strengthened endpoint security.
  • Exploited vulnerabilities in a fictional organization's web application, Linux servers, and Windows.
  • Performed unit testing and integrated feedback to refine the system., Used platforms such as Hack the BOX and Root Me to host the challenges.

Languages

English
Full Professional

References

References available upon request.

Timeline

IT Analyst- Manufacturing and Quality

Eli Lilly Pharmaceutical
10.2023 - Current

Desktop Support

Greiner Bio-One North America
08.2022 - 10.2023

IT Help Desk

Glenmark Pharmaceutical
03.2020 - 07.2022

Cybersecurity -

University of North Carolina At Charlotte
Malcolm Toe