Malcolm Tracy
Grants Pass,OR
Summary
Professional manager and sales person with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication. I have always been a natural salesman that promises to leave my clients buying experience feeling like we are friends for life. I ran and operated my own family business for over 25 years here in the beautiful Rogue Valley with lots of success. I am looking forward to what my last chapter in life will bring my way. You are never to old to have success!
Overview
26
26
years of professional experience
Work History
Project Manager
All County Environmental and Restoration
02.2023 - 11.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Owner/Operator
Integrity Carpet Care
04.1998 - 04.2023
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Implemented effective financial management practices, improving cash flow and profitability.
Sales Associate
NoFrills Flooring and Daves Home Improvement
04.2017 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Always making sure my clients were enjoying there buying experience and having a good .
- Great team work skills and a very good listener.
Education
High School Diploma -
Rancho Alemitos
Garden Grove, CASkills
- Project planning and development
- Team Work and Team Bonding
- Organization with great follow through
- Building Client relationships
- Advanced problem solving
- Project scheduling
Timeline
Project Manager
All County Environmental and Restoration
02.2023 - 11.2023
Sales Associate
NoFrills Flooring and Daves Home Improvement
04.2017 - 04.2020
Owner/Operator
Integrity Carpet Care
04.1998 - 04.2023
High School Diploma -
Rancho Alemitos
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