Malcolm Turner
Garland
Summary
Dynamic contractor with M &E Construction, recognized for delivering high-quality projects on time and within budget. Expert in project management and customer service, fostering long-term client relationships. Achieved a significant reduction in client complaints through effective communication and problem-solving strategies, while ensuring strict adherence to safety protocols and industry regulations.
Overview
12
12
years of professional experience
Work History
Contractor
M &E Construction
01.2013 - Current
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Consulted with customers to assess needs and propose optimal solutions.
- Established long-term relationships with clients, resulting in increased repeat business.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
- Reduced client complaints by implementing a more effective customer service strategy.
- Hired and oversaw subcontractors to meet project needs.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Observed packing operations to verify conformance to specifications.
- Maintained database systems to track and analyze operational data.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
Education
Carpentry - Construction Engineering
Local Union 665 Carpenters And Joiners of America
AmarilloAmarillo High School
Amarillo05.2004
Skills
- Attention to detail
- Customer service
- Time management
- Problem-solving
- Worksite safety
- :Services Offered:
- Hardscaping
- Patio Covers
- Carports
- Drywall
- Entire Home Remodels
- Bathroom Updates
- Kitchen Updates
- Metal Roofs
- Fencing
- Windows, Doors, and Trim
- Demolition
- Framing & Form Building
- Trim Carpentry
- Drywall Installation & Finishing
- Ceramic Tile Work
- Concrete Work
- General Construction
- Blueprint Reading
- Safety compliance
- Residential construction
- Project management
- Schedule management
- Scheduling and planning
- Construction estimating
- Drywall installation
- Quality control
- Subcontractor relations
- Concrete work
- Project Support
- Subcontractor supervision
- Commercial construction experience
- Project oversight
- Equipment installation
- Operations oversight
- Construction management
- Project estimation and bidding
- Equipment Repair
- Blueprints
- Subcontractor oversight
- Blueprint interpretation
- Supply management
- Materials procurement
- Cost control
- Site safety management
- Budget management
- Staff management
- Contract management
- Roofing
- Conflict resolution
- Decision-making
- Data analysis
- Production planning
- Budget development
- Roofing techniques
- Budget administration
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Stakeholder engagement
- Client relations
- Safety
- Risk assessment
- Task delegation
- Strategic planning
- Industry regulations knowledge
- Performance management
- Equipment management
- Legal compliance
- Cost estimation
- Workforce management
- Construction methods
- Contract negotiation
- Vendor negotiation
- Change management
- Financial planning
- Demolition techniques
- Construction quality standards
- Power and hand tool operation
- Building codes compliance
- Invoicing and billing
- Content creation
- Client communication
- Client management
- Proposal management
- Customer support
- Critical thinking
- Job bidding
- Building codes and regulations
- Site supervision
- Troubleshooting and diagnosis
- Material and equipment procurement
Timeline
Contractor
M &E Construction
01.2013 - Current
Carpentry - Construction Engineering
Local Union 665 Carpenters And Joiners of America
Amarillo High School
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