Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Malcolm J. Parker

Mount Rainier,MD

Summary

Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 10 years of experience to new professional challenges with growth-oriented organization.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Program Director

YMCA of Metropolitan Washington
Washington, DC
08.2016 - Current
  • Provided ongoing direction and leadership for program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
  • Interviewed and hired talented Teachers with expertise in Child development to increase Academic success strengths within already gifted department.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Developed Power Scholars program from ground up, laying out framework and defining roles.
  • Oversaw team of 200 personnel focused on Child development , Growth mindset and SEL.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Set and oversaw yearly $150,000 budget to cover 600 hours of new station programming.
  • Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.

Care Coordinator

Newport Academy
Great Falls, VA
08.2020 - Current
  • Managed over 200 cycles of clients
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Completed resident assessments in accordance with current regulations and guidelines.
  • Updated policies and procedures, leading continuous improvement of resident assessments and care.
  • Supported patient care excellence via planning and interpretation of programs.

Management Trainee

Enterprise Holdings
Bethesda, MD
01.2013 - 07.2016
  • Increased ESQI customer service index by 17%
  • Grew revenue lot by 300 %
  • Explained services and products to customers in friendly and engaging way.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
  • Assisted established management staff with operational oversight, business development and process improvement strategies.
  • Shouldered management responsibilities during absence of manager.
  • Resolved escalated concerns using professionalism and understanding of facets of issue.

Education

Bachelor of Science - Sociology

Pennsylvania State University
University Park, PA
12.2015

Skills

  • Microsoft SharePoint
  • Microsoft Visual Basic
  • IBM Cognos Impromptu
  • Financial Reporting Coordination
  • Viewer Demographics Analysis
  • Interdepartmental Coordination
  • Business Management and Development

Certification

  • Financial Management Training - 2020
  • Advanced Customer Service , YMCA - 2019
  • Sales Manager Certificate
  • Sales Essentials Certificate

Timeline

Care Coordinator

Newport Academy
08.2020 - Current

Program Director

YMCA of Metropolitan Washington
08.2016 - Current

Management Trainee

Enterprise Holdings
01.2013 - 07.2016

Bachelor of Science - Sociology

Pennsylvania State University

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Malcolm J. Parker