Malcolm JR Baker
Woodstock,GA
Summary
Experienced and dedicated customer service representative with 5+ years in the industry. Skilled in conflict resolution, customer relations, and problem solving. Proven records of increasing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Caregiver
Brickmont assisted living
Woodstock , GA
03.2024 - Current
- Provided emotional support to clients during difficult times.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
GENERAL SERVICE REPRESENTATIVE
Motel 6
05.2023 - 03.2024
- Greet guest with a bright attitude, Manage and Maintain Visitor Management system and document accordingly
- Receive 50+ calls per day and redirect them to the appropriate department
- Handle cash and card transactions on a daily basis
- Trained new employees to accomplish company's targets
ASSOCIATE ACCOUNT MANAGEMENT
SUTHERLAND GLOBAL CENTER
05.2021 - 05.2022
- Working from home while maintaining customer account and records.
- Demonstrate in-depth knowledge of company products or services.
- Resolve customer issues promptly and prevent escalation of issues
- Interact with over 100 +customers per day via Chat, Email , and phone.
ULTIMATE FREEDOM BED AND BREAKFAST
12.2019 - 12.2020
- Kitchen Assistant, Room Attendant
Education
Range Cook Level 2 Job Certification -
SOUTHWEST TVET INSTITUTE
03.2021
High School Diploma -
LACOVIA HIGH SCHOOL
06-2020
CPR & First Aid & AED Certification -
New Life CPR
Fire And Safety Certification -
Brickmont
BLS
National CPR Foundations
Skills
- Creativity
- Leadership
- Team work
- Time management
- Adaptability
- Computer skills
- Good oral communication
- Caregiving
- Patient Companionship
- Compassionate client care
- Incident Reporting
- Documentation
- Care Plan Adherence
- HIPAA Compliance
Timeline
Caregiver
Brickmont assisted living
03.2024 - Current
GENERAL SERVICE REPRESENTATIVE
Motel 6
05.2023 - 03.2024
ASSOCIATE ACCOUNT MANAGEMENT
SUTHERLAND GLOBAL CENTER
05.2021 - 05.2022
ULTIMATE FREEDOM BED AND BREAKFAST
12.2019 - 12.2020
Range Cook Level 2 Job Certification -
SOUTHWEST TVET INSTITUTE
High School Diploma -
LACOVIA HIGH SCHOOL
CPR & First Aid & AED Certification -
New Life CPR
Fire And Safety Certification -
Brickmont
BLS
National CPR Foundations
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