Malcolm X. Alston
Brooklyn
Summary
Versatile professional with leadership experience as CEO, expertise in logistics as an Amazon Delivery Associate, and strong analytical skills as a Customer Service Analyst. Proven ability to develop organizational strategies, ensure regulatory compliance, and deliver exceptional customer service while optimizing operational efficiency and safety.
Overview
10
10
years of professional experience
Work History
Founder
The Phoenix Club, Inc.
New York, NY
12.2018 - Current
- Assure that the organization has a long-range strategy which achieves its mission, driving consistent and timely progress
- Oversee the creation of comprehensive program plans, aligning organizational goals with financial strategies to support board directives.
- Promote active and broad participation by volunteers in all areas of the organization's work, increasing volunteer engagement
- Manage official records and documentation processes to uphold adherence to regulatory standards.
Amazon Delivery Associate
Amazing Logistics
Brooklyn, NY
11.2024 - Current
- Ensured safe handling and transportation of fragile or perishable items, reducing damage incidents
- Delivered packages and goods to customers in a timely and efficient manner, achieving on-time delivery targets
- Adhered to all traffic laws and regulations while operating company vehicles, maintaining a clean driving record
- Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc., minimizing breakdowns
- Followed established safety protocols for loading/unloading packages or goods from the vehicle, reducing workplace injuries
Customer Service Analyst
PRWT Services
Philadelphia, PA
02.2016 - 11.2017
- Reported all Key Performance Indicators (KPIs) that may impact client contractual issues or internal policy, supporting data-driven decisions
- Analyzed information obtained from all reports to conceptualize and define operational problems, identify trends, and provide forecasting, improving process efficiency
- Worked with Director and managerial staff to develop reports that meet the individual needs of clients while maintaining organizational consistency
- Provided analyses and recommendations on service delivery improvements, performance metrics, and enhancements to productivity, increasing client satisfaction
- Assisted in planning and implementing department goals and made recommendations to management to improve efficiency and effectiveness
Education
Marketing (B.S.) -
Indiana University of Pennsylvania-Main Campus
Indiana, PA12.2015
Skills
- Organizational skills
- Branding
- Distribution operations
- Strategic Planning
- Marketing
- Decision making
- Time management
- General management
- KPI Reporting
- Forecasting
- Operational Analysis
- Microsoft Office
- Business Development
- Digital Marketing
Timeline
Amazon Delivery Associate
Amazing Logistics
11.2024 - Current
Founder
The Phoenix Club, Inc.
12.2018 - Current
Customer Service Analyst
PRWT Services
02.2016 - 11.2017
Marketing (B.S.) -
Indiana University of Pennsylvania-Main Campus