Summary
Overview
Work History
Education
Skills
Timeline
Generic
Malcom D. McDonald

Malcom D. McDonald

Cincinnati,OH

Summary

Dedicated and versatile professional with a strong background in manufacturing, retail sales, and warehouse operations. Demonstrated expertise in training team members and effectively communicating in fast-paced environments. Adept at fostering positive team dynamics and bringing a fresh perspective to drive enthusiasm. Seeking a Sales Development Representative role to leverage excellent communication skills and foster meaningful customer relationships.

Overview

10
10
years of professional experience

Work History

Warehouse Lead

Formica Corporation
10.2017 - Current
  • Collaborated with team members to ensure accurate order fulfillment, maintaining flexibility to adapt to changing priorities.
  • Employ strong communication skills to effectively convey product features and benefits to prospects, resulting in increased sales conversions.
  • Collaborate with cross-functional teams to ensure seamless coordination of customer needs and deliver tailored solutions.
  • Oversaw daily operations and shipping and handling processes.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Monitored performance and safety practices of 15 person department staff.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Followed verbal and written instructions to properly move and ship products.
  • Acted as liaison between company departments and warehouse teams.

Retail Sales Associate

Menards Inc. - Home Improvement
02.2014 - 10.2017
  • Successfully trained and mentored over 30 new employees in product knowledge and sales techniques, resulting in improved team performance.
  • Exemplified exceptional competence in handling customer inquiries, resolving issues, and driving customer satisfaction up by 50%.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed professional relationships with customers to increase loyalty, retention and trust.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

Technology Sales Development

CourseCareers
Atlanta, GA
08.2023

Fundamentals of Technology Sales

Coursera
Mountain View, CA
02.2023

High School Diploma -

Lockland High School
Cincinnati, OH
05.2017

Skills

  • Learned to consult, present, and solve problems with new technology for success in selling
  • Developed knowledge of selling to private companies, public companies, and local, state, and federal governments
  • Acquired proven four-step methodology for success as technology sales professional
  • Learned basics of Sales Development, including types of sales (B2B, B2C)
  • Developed knowledge of Sales Cadences and CRM Software such as Hubspot and Salesforce and how to use them
  • Gained understanding of organizational structures of company and buyer personas
  • Acquired skills in utilizing sales tools and prospecting Ideal Customer Profiles (ICPs)
  • Knowledge in tracking activity and conversion rates and direct outreach strategies
  • Skills:
  • Strong verbal and written communication skills, adept at engaging with prospects and customers effectively
  • Proficient in team collaboration and self-directed work, ensuring achievement of targets
  • Adaptable to various tasks and shifts, ensuring optimal performance in dynamic environments
  • Fosters positive and enthusiastic team environment, promoting transparency and open communication
  • Gained Knowledge of : Sales Funnel Optimization Customer Relationship Management (CRM) Sales Business Development Tech sales Sectors and industries Public company groupings Sub-agencies System integrators Learned basics of Sales Development, including types of sales (B2B, B2C)

Timeline

Warehouse Lead

Formica Corporation
10.2017 - Current

Retail Sales Associate

Menards Inc. - Home Improvement
02.2014 - 10.2017

Technology Sales Development

CourseCareers

Fundamentals of Technology Sales

Coursera

High School Diploma -

Lockland High School

Similar Profiles

CREATE PROFILE
Malcom D. McDonald