Open To Work
Malcom Graham
Orlando,FL
Summary
Meticulous and proactive professional with expertise in strategizing and prioritizing tasks to achieve multiple objectives while maintaining composure under pressure.
Overview
18
18
years of professional experience
Work History
Security Officer
Allied Universal Security Services
05.2022 - Current
- Ensured compliance with safety and security protocols by monitoring facility access.
- Conducted regular patrols to deter crime and identify potential safety hazards.
- Documented incidents promptly to maintain accurate records of events and responses.
- Welcomed guests courteously to create an inviting atmosphere while emphasizing safety.
- Utilized company vehicle, bicycle, and foot patrols for comprehensive premises monitoring.
- Protected property and guests through active surveillance of premises and feeds.
- Reduced instances of theft, vandalism, and trespassing via diligent observation.
- Served as deterrent against misconduct, ensuring a secure environment for operations.
Security Officer
Walden Security
10.2016 - 01.2022
- Recorded all incoming and outgoing trailer shipments for Whirlpool-Kenco appliances.
- Verified seal numbers and driver documents, ensuring accuracy with MMI Masters list.
- Maintained comprehensive visitor, temporary, and employee sign-in logs.
- Exhibited a positive, alert, and attentive demeanor at all times.
- Provided guests with directions and suggestions to improve customer service experience.
- Adhered to safe work procedures and complied with safety regulations consistently.
Event Security
Staff Pro/CSC Security
07.2015 - 10.2016
- Initiate a sincere, friendly and personal greeting to guests.
- Remain upbeat, alert and attentive.
- Provide guests with helpful directions and/or suggestions that will enhance their entertainment experience.
- Separate disorderly and intoxicated guests from general public and release proper authorities.
- Walking up and down stairs to monitor and ensure safety of various areas.
- Ensured proper access control at events by verifying tickets upon entry, maintaining event security protocols.
- Enhanced event security by collaborating closely with event coordinators to understand specific requirements for each occasion.
- Supported event security operations as needed, managing crowd control measures while maintaining a professional demeanor under pressure.
- Enhanced event security measures, monitored entry points to ensure safety of all participants.
- Supported event security operations by monitoring crowds for potential disturbances, ensuring guest safety, and maintaining order during large gatherings.
- Increased overall event security by conducting regular patrols and surveillance throughout the venue.
- Supported event security teams during large-scale gatherings, ensuring the safety of attendees and staff alike.
- Coordinated large-scale event security operations, ensuring public safety while minimizing disruptions to normal activities.
- Acted as a visible presence at public events, contributing to overall event safety and security measures.
- Implemented security measures to safeguard sensitive information and prevent unauthorized access.
Package Handler
FedEx/Diversity Staffing
11.2012 - 12.2014
- Load materials and products into package processing equipment
- Record product, packaging, and order information on specified forms and records.
- Examine and inspect containers, materials, and products to ensure that packing specifications are met.
- Measure, weigh, and count products and materials.
- Remove completed materials and place them on conveyor belts and loading docks.
- Assemble, line, and pad cartons, crates, and containers, using hand tools.
- Scan and process items from conveyor belt and rollers
- Strategically stack packages using the wall building method onto a 53 ft truck.
- Abide by the 8 keys of lifting in order to ensure safety
Customer Service Representative
Faith To Faith Travel
02.2008 - 04.2012
- Making travel and accommodation reservations
- Offering face to face and telephone advice to customers.
- All Microsoft Word Applications Offering excellent customer service, dealing with complaints in a calm and diplomatic manner.
- Keeping product and brand knowledge up to date while having in-depth knowledge of the company's brochures and destinations
- Maximizing sales and customer holiday experience by suggesting upgrades
Education
Class D Security License - undefined
High School Diploma - undefined
Whitney M. Young Job Corp
Associates in Arts - undefined
Valencia Community College
01.2012
Skills
- Problem-solving skills
- Communication proficiency
- MS Windows expert
- Customer support specialist
- Relationship management skills
- Sales strategy expertise
- Experience with large events
- Security operations experience
- Disorderly conduct handling
- Incident reporting
- Report writing
- Security guard license
- General security
- CCTV surveillance
- CCTV monitoring
- Superior customer service
- Work ethic
- High level of integrity
- First aid and CPR certified
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteTimeline
Security Officer
Allied Universal Security Services
05.2022 - Current
Security Officer
Walden Security
10.2016 - 01.2022
Event Security
Staff Pro/CSC Security
07.2015 - 10.2016
Package Handler
FedEx/Diversity Staffing
11.2012 - 12.2014
Customer Service Representative
Faith To Faith Travel
02.2008 - 04.2012
Class D Security License - undefined
High School Diploma - undefined
Whitney M. Young Job Corp
Associates in Arts - undefined
Valencia Community College