Malcom Lewis
Hartford
Summary
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels. Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards. Community focused professional prepared for impactful social work roles. Expertise in designing and executing community initiatives that promote well-being and resilience. Known for strong team collaboration and adaptability in dynamic environments.
Overview
5
5
years of professional experience
Work History
Intern
YSB Manchester
09.2025 - Current
- Assisted in daily operations, ensuring adherence to established protocols and procedures.
- Collaborated with team members to streamline project workflows and enhance productivity.
- Supported data entry tasks, maintaining accurate records and documentation for ongoing projects.
- Conducted research on industry trends to inform project development and strategies.
Career Counselor
Job Corps
01.2024
- Provides guidance and support to individuals seeking to explore, develop, and achieve their career goals.
- This role involves assessing clients' skills and interests, facilitating career development workshops, and connecting clients with resources and opportunities to enhance their employability.
Stem Manager
Boys and Girls Club Southend
01.2023 - 01.2024
- Enthusiastic and motivated individual with a passion for empowering youth through STEM education.
- Experienced in facilitating engaging, hands-on STEM activities that promote critical thinking and problem-solving skills.
- Committed to creating an inclusive and supportive environment where all youth can explore their interests in science, technology, engineering, and math.
- Skilled in teamwork, communication, and mentorship, with a strong desire to inspire the next generation of innovators.
Paraprofessional
2 rivers High school
01.2022 - 01.2023
- The Paraprofessional will support teachers and assist in the educational and social development of students, including those with special needs.
- This role is crucial in creating a positive learning environment and helping students achieve their academic goals.
- Internship
Remote Representative
Customer Service Tier-1
05.2021 - 05.2022
- Assisted customers in resolving inquiries and issues to enhance satisfaction.
- Processed transactions accurately and efficiently, ensuring smooth operations.
- Maintained product knowledge to provide informed recommendations to customers.
- Collaborated with team members to streamline workflows and improve service delivery.
- Built rapport with clients through effective communication and active listening skills.
- Adapted quickly to changing priorities and customer needs in a fast-paced environment.
Education
MSW - Social Work
University of Connecticut
05.2027
B.A. - Urban and Community Studies
University of Connecticut
High school Diploma - undefined
2 rivers
Skills
- Project Management
- Teamwork
- Leadership
- Critical Thinking
- Public Relations
- Time Management
- Effective Communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
LANGUAGES
English: Fluent
Timeline
Intern
YSB Manchester
09.2025 - Current
Career Counselor
Job Corps
01.2024
Stem Manager
Boys and Girls Club Southend
01.2023 - 01.2024
Paraprofessional
2 rivers High school
01.2022 - 01.2023
Remote Representative
Customer Service Tier-1
05.2021 - 05.2022
B.A. - Urban and Community Studies
University of Connecticut
High school Diploma - undefined
2 rivers
MSW - Social Work
University of Connecticut