Malcom Snead

Hydroxie LLC
Position: Sales Role
Duration: 3 months

Key Contributions:

• Salary Negotiation: Successfully negotiated a 55% salary increase from previous employment, reflecting the value brought to the new role. ($100k + commission)
• Sales Expertise: Leveraged existing relationships with distributors and sales skills to drive business growth.
• Developed strong client relationships for long-term loyalty and repeat business.
• Negotiated contracts to secure favorable terms for both company and clients.
• Increased customer engagement by implementing personalized follow-up strategies.
• CRM Management: Recorded all calls, emails, and meetings in the Sales CRM to ensure accurate tracking of customer interactions.
• Industry Knowledge: Became an expert on products and the industry, continuously updating knowledge about customers, competitors, and market conditions.
• Team Support: Actively answered team inquiries within 24 hours, fostering a collaborative environment.
• Motivation and Leadership: Encouraged and motivated team members to achieve target goals, contributing to overall team performance.
• Customer Engagement: Managed customer communications effectively through various channels, ensuring personalized support.
• Proactive Outreach: Contacted customers at least once a month to provide updates on new products and gather feedback.
• Cross-Department Coordination: Collaborated with marketing, sales management, accounting, logistics, and technical service teams to streamline sales efforts.
• Customer Needs Assessment: Provided management with insights regarding customer needs, challenges, and competitive landscape to inform strategic decisions.
• Trade Show Participation: Represented the company at trade shows, showcasing products and building brand visibility.

Reason for Leaving: After three months, I decided to leave Hydroxie LLC to pursue opportunities that better align with my personal values and passion.

Sales Channel Manager: U.S. Distribution
Reports to: Director of Sales

Key Responsibilities:

• Quarterly Business Reviews: Conducted reviews with key accounts to assess performance and strategize for growth.
• Product Knowledge Sessions: Led training sessions for the company’s sales representatives to enhance product understanding and sales techniques.
• Business Onboarding: Increased travel to onboard new business opportunities, fostering relationships and facilitating growth.
• Event Planning & Collaboration: Coordinated spiff planning and events in collaboration with global brands and marketing teams to drive engagement and sales.
• Pricing Negotiations: Engaged with national distributors to negotiate pricing, ensuring competitive rates while maintaining profitability.
• Business Growth: Focused on retaining and growing the current book of business through strategic relationship management.

Enterprise Sales Lead Responsibilities:

• Weekly Meetings: Facilitated weekly meetings to track progress against outlined goals and strategize next steps.
• Team Support: Provided timely responses to team inquiries (within 24 hours), promoting a supportive and efficient work environment.
• Team Motivation: Encouraged team members to achieve target goals, enhancing overall team performance.
• Onboarding & Training: Assisted in onboarding and training new sales team members, ensuring they are equipped to succeed.
• Customer Engagement: Managed customer communications through various channels, providing tailored support to meet their needs.
• Proactive Outreach: Maintained regular contact with customers in assigned territory, ensuring they received updates on new products and services at least once a month.
• Cross-Department Coordination: Collaborated with marketing, sales management, accounting, logistics, and technical services to optimize sales efforts.
• Solutions Delivery: Ensured the timely and successful delivery of solutions according to customer needs and objectives.
• Product & Industry Expertise: Became a product and industry expert, continuously learning about customers, market trends, and competitors.
• Market Insights: Provided management with insights regarding customer needs, market challenges, and opportunities for new products and services.
• Trade Show Participation: Represented the company at trade shows, enhancing brand visibility and networking with potential clients.

Position: Account Manager & Senior Account Manager

Key Achievements:

• I did $100k in sales my first month with no training.
• Revenue Growth: Contributed to a 22% increase in B2B sales revenue from Q3 to Q4.
• Sales Performance: Exceeded monthly individual sales goals consistently, generating over $700,000 in revenue within a 7-month period, surpassing the company target of approximately $540,000 per Account Manager.
• Sustained Revenue Generation: Achieved over $100,000 in revenue every month for the first eight months of tenure.
• Relationship Management: Fostered strong personal and business relationships, enhancing customer loyalty and operational efficiency at GRAV.

Key Responsibilities:

• Market Analysis: Monitored customer buying trends, market conditions, and competitor activities to adapt sales strategies and meet goals.
• Customer Onboarding: Researched and identified potential new customers, particularly in states legalizing cannabis for medicinal and recreational use. Actively reached out to newly established dispensaries and head shops to introduce GRAV's products.
• Sales Presentations: Educated customers on both new and existing products, effectively selling the quality of GRAV's glassware and positioning the company as a valuable partner in the cannabis market.
• Upselling: Successfully upsold complementary pieces and accessories, leveraging market insights to recommend best-selling products in specific areas.
• Customer Engagement: Contacted both regular and prospective customers to explain product features, solicit orders, and maintain ongoing communication.
• Order Management: Created pre-built orders for new and repeat customers, streamlining the ordering process.
• Customer Service Excellence: Maintained high standards of customer service by accurately addressing inquiries related to pricing, availability, product usage, and credit.

Sales Manager

Key Responsibilities:

• Up-Selling Strategies: Implemented effective up-selling techniques by recommending supplements and complementary products, significantly boosting overall revenue.
• Store Merchandising: Organized racks and shelves to enhance the visual appeal of the store, engaging customers and promoting specific merchandise effectively.
• Customer Relationship Building: Actively engaged with customers to build rapport and establish lasting relationships, contributing to customer loyalty and repeat business.
• Product Education: Educated customers on various products and promotions, enhancing their understanding and encouraging informed purchasing decisions.
• Merchandise Preparation: Prepared merchandise for display on the sales floor, including pricing and tagging, ensuring an organized and inviting shopping environment.

General Manager

Key Achievements:

• Career Progression: Successfully advanced through multiple roles, starting as an Associate and progressing to Slicer, Day Manager, Night Manager/Closer, Assistant General Manager, and ultimately General Manager within a 2-year span.

Key Responsibilities:

• Leadership and Team Management: Applied strong leadership skills and effective problem-solving abilities to maintain team efficiency and productivity in a fast-paced environment.
• Staff Development: Hired, trained, and mentored staff members to maximize their effectiveness, fostering a positive and motivated workplace culture.
• Scheduling: Set and managed employee schedules to ensure proper coverage across all operational areas, meeting customer service demands and optimizing staff resources.