Malcom Westpoint
Summary
To obtain a career in customer service/events, while receiving growth within the company. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
18
18
years of professional experience
Work History
Store Manager in Training
EZCorp
08.2017 - 05.2024
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Implemented loss prevention measures to reduce shrinkage rates and protect company assets.
- Trained new team members on company policies, procedures, and best practices to ensure consistent performance standards.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Increased store revenue by implementing effective sales strategies and promotional campaigns.
- Continuously monitored industry trends and competitor strategies to stay ahead of the curve in offering unique merchandise and services to customers.
Site Manager
Kodak Imaging Solutions
04.2009 - 08.2017
- Captured memorable moments by skillfully photographing various events, including Theme parks, corporate functions, and social gatherings.
- Ensured customer satisfaction by promptly addressing inquiries about products or store policies.
- Oversaw all daily office operations and equipment maintenance.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Increased sales revenue by developing and implementing effective sales strategies.
Customer Service Representative
Time Warner Cable
10.2006 - 04.2007
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Identified new opportunities for upselling by staying informed of the latest industry trends and product offerings.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
High School Diploma -
Lighthouse Learning Academy
Pembroke Pines, FL01.2005
Skills
- Proficient with various program in the Microsoft Office Suite (Word, and Excel)
- Database Management
- Excellent mathematical skills
- Ability to understand company's products and service
- Store operations
- Customer Service
- Team Leadership
- Inventory Control
- Cost Control
- Revenue Growth
- Delegation
- Performance Improvement
Awards
- Site Manager of the Quarter
- Top Photographer
- Employee of the Month (multiple times)
- Top Pawn Broker of the month(multiple times)
- Store manager in training certificate
- Top sales for the month (multiple times)
Timeline
Store Manager in Training
EZCorp
08.2017 - 05.2024
Site Manager
Kodak Imaging Solutions
04.2009 - 08.2017
Customer Service Representative
Time Warner Cable
10.2006 - 04.2007
High School Diploma -
Lighthouse Learning Academy
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