Summary
Overview
Work History
Education
Skills
Timeline

MALCULM WILLIAMS

Cedar Park

Summary

Top performing Command and control center specialist with nine years of experience in customer service and management. A team lead with great customer service ratings and currently possess a DoD secret security clearance. Customer Service Troubleshooting System upgrades Leaderships/management Training development Property Accountability Quick learner Creative problem solver Account Management Inventory Personal Community Health Personal Condition Installation and Configuration Information Security Exceptional communication skills Proficient in cash management

Overview

14
14
years of professional experience

Work History

Midlothian High School
01.2009

Overnight Stocker

Home Depot
02.2022 - 11.2022
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Interacted with guests in friendly and knowledgeable way.
  • Greeted customers and directed to requested products.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Followed orders precisely for correct items, sizes and quantities.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.

Warehouse Worker

Randstand
08.2019 - 03.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Tactical Data Link Manager

United States Navy
02.2015 - 10.2017
  • Led bi-weekly Scrum planning meetings to develop team strategies and define project goals
  • Lead my team on 40 successful Link Troubleshooting operations helping to ensure the ability of our ships in the fleet
  • Translated technical specifications into detailed product requirements
  • Coached and mentored new staff members, including conducting performance reviews
  • Maintained audiovisual equipment, including overhead projectors, laptops and video conferencing equipment.

Electronic Key Management System Manager / Information Assurance Manager

United States Navy
02.2015 - 10.2017
  • Conducted one security audits per month to identify potential problems related to physical security, staff safety and asset protection
  • Supervised a team of 10 security personnel during a given shift
  • Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate
  • Analyzed and investigated all incidents alongside functional management and security supervisors.

Command and Control Specialist

United States Navy
01.2010 - 10.2017
  • Prepared documents for destruction
  • Operated and maintained communications equipment
  • Expert in tactical and technical guidance
  • Communicated urgent orders and directions effectively to team personnel
  • Documented and processed classified materials
  • Maintained 100% accountability of all assigned equipment
  • Planned and briefed personnel on missions
  • Operated and maintained field communications equipment.

CIC supervisor/watchstander

United States Navy
03.2012 - 01.2015
  • Supervised 5 sailors during daily watch operations as we sailed across the ocean
  • Conducted chart management, scope operation, and maneuvering formula training.

Cashier/ Customer Service

Walmart supercenter
10.2008 - 12.2009
  • Greeted customers entering the store to ascertain what each customer wanted or needed
  • Provided an elevated customer experience to generate a loyal clientèle
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request
  • Assisted customers with food selection, inquiries and order customization requests.

Education

High School Diploma -

Midlothian High School, Midlothian, TX
06.2009

Skills

  • Active Listening
  • Critical Thinking
  • Operation and Control
  • Reading Comprehension
  • Communications Strategies
  • Process Audits
  • Processing Documents
  • Time Management
  • Maintaining Clean Work Areas
  • Job Coaching
  • Learning Strategies
  • Work Order Review
  • Operate Machinery
  • Package Shipment

Timeline

Overnight Stocker - Home Depot
02.2022 - 11.2022
Warehouse Worker - Randstand
08.2019 - 03.2020
Tactical Data Link Manager - United States Navy
02.2015 - 10.2017
Electronic Key Management System Manager / Information Assurance Manager - United States Navy
02.2015 - 10.2017
CIC supervisor/watchstander - United States Navy
03.2012 - 01.2015
Command and Control Specialist - United States Navy
01.2010 - 10.2017
- Midlothian High School
01.2009
Cashier/ Customer Service - Walmart supercenter
10.2008 - 12.2009
Midlothian High School - High School Diploma,

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MALCULM WILLIAMS