Malea Hickin
Kent,OH
Summary
Dynamic and results-driven professional with experience in sales, marketing, and customer service. Proven ability to engage and connect with diverse audiences, leveraging strong interpersonal skills in roles such as receptionist and server. Known for being hardworking, outgoing, ambitious, and proactive.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Business Marketer/Co-Founder
Exterior Installations LLC
07.2024 - Current
- Attending meetings with business partners and clients alike to create plans for how to provide services to customers.
- Created multiple social media accounts which includes posting weekly (approximately 2-3 times per week)advertising.
- Photographing job sites and editing pictures.
Waitress
Bob Evans Restaurant
12.2023 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts, some consisting of up to 10 tables (40 people).
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Receptionist/Clerk
Round-Up Lake Campground
03.2023 - 09.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Booked reservations online and in person while also stocking shelves, doing inventory, and running the store (sometimes helping up to 200 people in a day)
Events Associate
Round-Up Lake Campground
03.2022 - 10.2022
- Implemented creative solutions to address unforeseen challenges during events, minimizing potential negative impacts on guest experiences.
- Assisted in the planning and execution of various types of events and social gatherings (Some events having hundreds of people involved).
- Developed strong relationships with clients through regular communication, understanding their needs and expectations for successful events.
- Provided exceptional customer service to both internal and external clients throughout the planning process and during event execution.
Education
Bachelor of Marketing - Business
Kent State University
Kent, OH 08.2023 - 05.2024
High School Diploma -
Crestwood High School
Mantua, OH06.2024
Skills
- Cash register operations
- Marketing
- Problem solving
- Self-motivated
- Communication
- Teamwork
- Leadership
- Photography and Photo Editing
Timeline
Business Marketer/Co-Founder
Exterior Installations LLC
07.2024 - Current
Waitress
Bob Evans Restaurant
12.2023 - 07.2024
Bachelor of Marketing - Business
Kent State University
08.2023 - 05.2024
Receptionist/Clerk
Round-Up Lake Campground
03.2023 - 09.2023
Events Associate
Round-Up Lake Campground
03.2022 - 10.2022
High School Diploma -
Crestwood High School
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