Malea Jacobs
White Pigeon,MI
Summary
Dynamic professional with extensive experience as an Eligibility Specialist at State Of Michigan, MDHHS, excelling in application processing and client relations. Proven ability to enhance communication and efficiency through proficient use of Microsoft Outlook and Word. Recognized for resolving discrepancies and fostering strong client relationships, driving successful outcomes in diverse environments.
Overview
18
18
years of professional experience
Work History
Eligibility Specialist
State Of Michigan, MDHHS
07.2011 - Current
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Communicated with people from various cultures and backgrounds on application process.
- Assisted clients with accurate eligibility form, application and document completion.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with completion of applications and paperwork.
- Strengthened communication skills through regular interactions with others.
Executive Assistant
Sturgis Hospital
09.2008 - 04.2010
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Handled confidential and sensitive information with discretion and tact.
- Took notes and dictation at meetings.
- Screened personal and business calls and directed to appropriate party.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Administrative Assistant
Goshen Cancer Center
01.2008 - 09.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Established administrative work procedures to track staff's daily tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Liaised between clients and vendors and maintained effective lines of communication.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Performed research to collect and record industry data.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
Bachelor Of Applied Arts And Science - Social Psychology
Western Michigan University
Kalamazoo, MI05.2003
Skills
- Advocacy and client relations
- Proficiency in Microsoft Outlook, Word
Timeline
Eligibility Specialist
State Of Michigan, MDHHS
07.2011 - Current
Executive Assistant
Sturgis Hospital
09.2008 - 04.2010
Administrative Assistant
Goshen Cancer Center
01.2008 - 09.2008
Bachelor Of Applied Arts And Science - Social Psychology
Western Michigan University
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