Summary
Overview
Work History
Education
Skills
Timeline
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Malea Mayfield

Newport News,VA

Summary

Dedicated professional with a solid foundation in office administration and customer service, currently pursuing an associate's degree in accounting at Bryant Stratton College. Seeking an entry-level position to apply academic knowledge, strong analytical skills, and a passion for precision in a professional accounting setting. Committed to contributing positively to a dynamic team and gaining practical experience to further enhance my skills in financial analysis, bookkeeping, and budget management.

Overview

4
4
years of professional experience

Work History

Patient Coordinator

Ivy Rehab For Kids
03.2023 - Current
  • Provide exceptional customer service to ensure clinic efficiency and positive patient experiences
  • Schedule new and current patient appointments
  • Oversee the collection and reconciliation of required insurance co-payments and patient private pay
  • Proficient in Microsoft Office applications such as Onenote, word, Excel, Teams and Powerpoint.


Customer Service Representative

Conduent Call Center
08.2022 - 02.2023
  • Serve as a point of support for inquiries related to the setup of employer insurance benefits.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Accurately handle document enrollment requests and status changes.
  • Develop and maintain proficiency in the technical aspects of program policies of business rules/guidelines.
  • Provide clear, complete, and accurate information, ensuring a solid understanding of enrollment benefits.

Client Service Representative

Robert Half / Regus
03.2022 - 08.2022
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Utilize Customer Relationship Management (CRM) software for efficient data entry, contributing to organized and updated records.
  • Managed incoming telephone calls and fielded/sent important written business agreements.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Increased customer retention rates through personalized follow-ups.

Data Entry Clerk /Front Desk Receptionist

Integrity Staffing Solutions Inc.
11.2020 - 02.2022
  • Enhanced data accuracy by meticulously reviewing and transferring patient information from one database to another.
  • Utilized Microsoft Office for various administrative tasks
  • Performed basic office tasks such as filing, data entry, answering phones, processing mail.
  • Handled incoming telephone calls and managed customer inquiries with an upbeat and positive attitude
  • Input real-time documentation.



Customer Service Representative

Maximus Call Center
09.2019 - 10.2020
  • Document and log customer interactions, feedback, and issues for reference.
  • Manage and de-escalate customer complaints, striving to recognize, evaluate, and resolve problems effectively.
  • Offer prompt, courteous, and professional assistance to customers, ensuring a positive experience.
  • Demonstrate a comprehensive understanding of the company's products or services to provide accurate information to customers.

Education

Accounting

Bryant And Stratton College - Newport News
Newport News, VA
05.2025

Skills

  • Appointment Scheduling
  • Strong customer service
  • office administrative skills
  • Adaptability and Flexibility
  • Microsoft Office
  • Upbeat, positive attitude

Timeline

Patient Coordinator

Ivy Rehab For Kids
03.2023 - Current

Customer Service Representative

Conduent Call Center
08.2022 - 02.2023

Client Service Representative

Robert Half / Regus
03.2022 - 08.2022

Data Entry Clerk /Front Desk Receptionist

Integrity Staffing Solutions Inc.
11.2020 - 02.2022

Customer Service Representative

Maximus Call Center
09.2019 - 10.2020

Accounting

Bryant And Stratton College - Newport News

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Malea Mayfield