Maleah Anderson
Castle Rock,CO
Summary
Seasoned Operations Manager and talented leader with 5+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
5
years of professional experience
Work History
Operations Manager
Macy Kate Boutique
12.2017 - 05.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
Bachelor of Science - Social Psychology
Southern New Hampshire University
Hooksett, NH08.2024
Skills
- Solution Development
- Schedule Oversight
- Interpersonal Communications
- Operation Monitoring
- Process Improvement Strategies
- Staff Management
- Continuous Improvements
- Team Leadership
- Systems Implementations
- Process Improvement
- Superb Time Management Skills
- Customer Relationship Management
Additional Information
- Developed and implemented a Client Experience system.
- Single handedly managed all client experience emails, ensuring an excellent outcome for every client.
- Managed a team of 28 contracted sewists and cutters, along with the in-office staff, in all day-to-day operations.
- Performed all quality control, guaranteeing the integrity of the product throughout all parts of production
Timeline
Operations Manager
Macy Kate Boutique
12.2017 - 05.2023
Bachelor of Science - Social Psychology
Southern New Hampshire University
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