Maleah Glass
San Diego,CA
Summary
Dynamic leader with proven expertise in operations and staff management, honed at Miss B's Coconut Club. Excelled in driving sales growth, enhancing customer satisfaction, and mentoring teams for optimal performance. Skilled in business development and employee relations, achieving significant improvements in customer retention and team productivity.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Miss B's Coconut Club
02.2021 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Assistant Manager
La Puerta
03.2020 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
NADA
02.2019 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Assistant Manager
La Puerta
01.2016 - 01.2019
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
English
University of Kentucky
Lexington, KYSkills
- Staff management
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Business development
- Sales techniques
- Customer retention
- Team leadership strength
- Training and development skill
- Customer relations
Timeline
Assistant General Manager
Miss B's Coconut Club
02.2021 - Current
Assistant Manager
La Puerta
03.2020 - 02.2021
Assistant Manager
NADA
02.2019 - 02.2020
Assistant Manager
La Puerta
01.2016 - 01.2019
English
University of Kentucky
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