Maleah Kennedy
Queens,NY
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Server
Bar Louie
10.2021 - 09.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Twin Peaks
03.2019 - 10.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Native Grill & Wings
04.2017 - 05.2019
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Associate of Science - Nursing
Maricopa Community Colleges - Phoenix College
Phoenix, AZHigh School Diploma -
Millennium High School
Goodyear, AZ05.2017
Skills
- Guest Engagement
- Daily Specials Memorization
- Providing High Quality Customer Service
- Order Management
- Order Accuracy
- Suggestive Selling
- Attention to Detail
- Problem Solving
- Multitasking Abilities
- Team Collaboration
Timeline
Server
Bar Louie
10.2021 - 09.2023
Server
Twin Peaks
03.2019 - 10.2022
Server
Native Grill & Wings
04.2017 - 05.2019
Associate of Science - Nursing
Maricopa Community Colleges - Phoenix College
High School Diploma -
Millennium High School
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