Maleah Mitchell
Sedro Woolley
Summary
Over seven years of professional experience in customer relations, production, and graphic design, complemented by two years of specialized medical scheduling at PeaceHealth. Expertise includes managing challenging patient interactions during registration, providing mental health support in critical caregiving moments, and executing rapid responses during clinic emergencies with a focus on effective de-escalation and conflict resolution. Highly adaptable with a strong motivation to thrive within new teams and environments. A dedicated approach to work characterized by drive, humility, kindness, and a commitment to meaningful collaboration.
Overview
12
12
years of professional experience
Work History
PAR Ortho/Gen Surg/ Sleep Med
PeaceHealth UGPV Specialty
01.2024 - 02.2026
- Proficiently navigate Epic system for effective patient scheduling and management. Authorizing Insurances, sending referrals, managing appointment reminder calls, as well as rescheduled missed/no-showed apointments. Oversaw orthopedic scheduling and work queue management upon start date. Adapted to changes by managing general surgery schedule from late 2024 onward. Currently responsible for general surgery work queue and scheduling tasks. Added sleep medicine responsibilities for work queue and scheduling in May 2025.
Sales Rep/Cashier
Coho Liquidation
03.2023 - 01.2024
- Worked with Customers to direct their needs. Organized sales floor on a regular basis, with large shipments coming in regularly. Priced, repriced, sold items.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Bartender & Barista
Barley & Brew Taproom and Coffee House
06.2023 - 09.2023
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
Barista
The Coffee Barn
06.2022 - 01.2023
- I am trained on how to work an Espresso Machine, and the TOAST POS system. This job required a very fast pace, which was easily adaptable.
Graphic Designer
Image360
05.2017 - 07.2022
- Utilized Flexi Design and Adobe Illustrator to visualize and design according to client specifications. Delivered designs for logos, business signs, and vehicle graphics that surpassed expectations. Engaged in one-on-one meetings and site visits for effective requirement gathering. Handled client phone communications with professionalism and attentiveness. Demonstrated proficiency in applying vehicle graphics and installing signage efficiently.
Graphic Designer
Skagit Valley Signs
05.2016 - 05.2017
- Utilized flexi design and Adobe Illustrator for diverse client projects. Engaged with clientele daily to visualize specifications effectively. Created logos, business signs, and vehicle graphics that surpassed client expectations. Facilitated one-on-one meetings to strengthen client connections and clarify needs. Visited client sites to evaluate design requirements and build rapport. Handled all client phone calls with a professional demeanor and understanding approach. Focused on clear communication throughout the design process.
Retail Sales Associate
Bass Shoe Outlet
10.2016 - 01.2017
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
Shift Leader
Papa Murphy’s
05.2014 - 05.2016
- Food preparation, customer service
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Server
Big Scoop
03.2015 - 07.2015
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Sedro-Woolley High School
Sedro-Woolley, WA06.2017
Skills
- Great Telephone Etiquette
- Customer Service
- Problem resolution
- Analytical and critical thinking
- PPE use
- Multitasking Abilities
- Computer skills
- Verbal communication
- Organization and time management
Timeline
PAR Ortho/Gen Surg/ Sleep Med
PeaceHealth UGPV Specialty
01.2024 - 02.2026
Bartender & Barista
Barley & Brew Taproom and Coffee House
06.2023 - 09.2023
Sales Rep/Cashier
Coho Liquidation
03.2023 - 01.2024
Barista
The Coffee Barn
06.2022 - 01.2023
Graphic Designer
Image360
05.2017 - 07.2022
Retail Sales Associate
Bass Shoe Outlet
10.2016 - 01.2017
Graphic Designer
Skagit Valley Signs
05.2016 - 05.2017
Server
Big Scoop
03.2015 - 07.2015
Shift Leader
Papa Murphy’s
05.2014 - 05.2016
High School Diploma -
Sedro-Woolley High School