Maleah Nickoles

Answered incoming phone calls and addressed questions from customers and healthcare providers.

• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Collected co-payments or full payments from customers.
• Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
• Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.

• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Corresponded with clients through email, telephone, or postal mail.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Increased customer retention rates through exceptional communication skills and problem-solving abilities.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

• Created visually appealing bulletin boards that showcased student work and reinforced key concepts from lessons.
• Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
• Supported student physical, mental, and social development using classroom games and activities.
• Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.

• Enhanced customer experiences by efficiently managing reservations and seating arrangements.
• Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
• Reduced wait times for guests by effectively coordinating with other team members during peak hours.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Used cash registers and credit card machines to cash out customers.
• Answered customer questions about hours, seating, and menu information.