Maleah Tanner
Dalton,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Head Teller
Millennium Bank
Chattanooga, TN
08.2022 - 07.2023
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Welcomed customers and offered pleasant service during entire transaction.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Completed monthly audits and managed overdraft reports.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Kept teller window areas clean, organized and fully stocked.
- Took on additional shifts during busy periods to minimize staffing shortages.
Customer Service Representative
Tennessee State Bank
Knoxville, TN
04.2021 - 08.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Mentored new employees on procedures and policies to maximize team performance.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Administrative Assistant
Rusty Wallace Kia Alcoa
Alcoa, TN
04.2020 - 04.2021
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Provided secretarial and office management support while building cooperative working relationships.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
Front Desk Receptionist
Historic Gatlinburg Inn
Gatlinburg, TN
02.2018 - 04.2020
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Responded to inquiries and room requests made online, by phone and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Education
High School Diploma -
Sevier County High School
Sevierville, TN05.2016
Bachelor of Science - Criminal Justice
Colorado Technical University
RemoteSkills
- Business Development
- Commercial Servicing
- Staff Management
- Rapid 10-Key Data Entry
- Banking Financial Software
- Teller Support
- Electronic Banking Knowledge
- Consumer Banking
- Cash Handling Experience
- Customer Service
- Account Opening and Closing
- Check Verification
- Branch ATM Operation
- Night and Safe Deposit
- Transaction Overrides
- Vault Buying and Selling
- Cash Shipment Balancing
- Data Entry Documentation
- Proofreading
- Typing Proficiency
- Time Management
- Recordkeeping and Bookkeeping
- Self-Starter
Timeline
Head Teller
Millennium Bank
08.2022 - 07.2023
Customer Service Representative
Tennessee State Bank
04.2021 - 08.2022
Administrative Assistant
Rusty Wallace Kia Alcoa
04.2020 - 04.2021
Front Desk Receptionist
Historic Gatlinburg Inn
02.2018 - 04.2020
High School Diploma -
Sevier County High School
Bachelor of Science - Criminal Justice
Colorado Technical University
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