MaLeah Young
Richmond,KY
Summary
Friendly and approachable, with natural ability to connect with customers and provide excellent service. Possesses solid understanding of customer service principles and adept at handling inquiries and resolving issues efficiently. Committed to enhancing customer satisfaction and contributing to positive team environment.
Overview
4
4
years of professional experience
Work History
CSA
Aegis Mental Health
07.2024 - Current
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
Physical Therapy Technician
Total Rehab Center
04.2023 - 08.2024
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Prepared patients to meet with physical therapists.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
- Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Contributed to positive and welcoming clinic atmosphere, greeting patients warmly and providing assistance as needed.
Office Assistant
Aegis Mental Health
09.2023 - 07.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Moved furniture and other objects to perform adequate cleaning.
- Enhanced client satisfaction by providing thorough and efficient cleaning services.
Assistant Volleyball Coach
Science Hill Independent School
01.2021 - 05.2024
- Increased player agility and conditioning levels with targeted fitness programs designed specifically for volleyball athletes.
- Promoted teamwork among players by emphasizing collaboration both on and off the court during practices and competitions.
- Assisted in organizing team-building activities such as community service projects, fostering a strong sense of camaraderie among athletes.
- Cultivated strong relationships with parents, addressing concerns while keeping them informed of player progress throughout the season.
- Mentored student-athletes in balancing academic pursuits with athletic commitments, promoting academic success alongside athletic achievements.
- Managed equipment inventory and maintenance needs, ensuring all necessary gear was available for practices and games.
Education
Bachelor of Science - Physical Therapy
Eastern Kentucky University
Richmond, KY05.2028
Skills
- Goal-Oriented
- Strong Work Ethic
- Patience and Tolerance
- Cleaning and sanitation
- Active listening abilities
- Expertise in subject matter
- Flexible and Adaptable
- Excellent Communication
Timeline
CSA
Aegis Mental Health
07.2024 - Current
Office Assistant
Aegis Mental Health
09.2023 - 07.2024
Physical Therapy Technician
Total Rehab Center
04.2023 - 08.2024
Assistant Volleyball Coach
Science Hill Independent School
01.2021 - 05.2024
Bachelor of Science - Physical Therapy
Eastern Kentucky University
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