Maleaka Daniels
Hephzibah,GA
Summary
Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. History in a demanding call center environment as a Customer Service Representative. Well trained in the ability to read and perform vital signs. Knowledgeable of insurance coding and administrative procedures. Skilled at accurately documenting patient history, ICD 10 and CPT codes, medical scribing and can administer basic urinalysis, urine dipstick, blood typing, strep test, and blood sugar. Superior customer skills and telephone etiquette. Level-headed healthcare professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in the importance of companionship and support in patient care as well as HIPPA laws. Graduate with an associate in occupational science and pending renewal of Phlebotomy license.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator PRN
MD Revolution
05.2023 - Current
- Obtain accurate, precise personal and medical health information from patients.
- Record and review patient vials and medical record data in EMR software.
- Systematically follow up and track call progress for each patient.
- Communicate with Nursing Team for seamless flow of information and follow through.
- Handle incoming calls remotely
- Manage sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Certified Medical Assistant
Georgia Women Health Center
11.2017 - 04.2024
- Medical scribe and assistant to the physician
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Preparing treatment rooms for patient examinations
- Interviewing patients to obtain medical information and measure their vital signs, weight, and height
- Explaining and assisting physician with treatment procedures, medications, diets, or physicians' instructions to patients
- Completing Urinalysis, Glucose and Hemoglobin test and administering injections
- Handling front desk duties (Medical record filing, scheduling appointments and procedures, verifying and billing insurance, taking phone messages and Clerical work
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
Customer Service Expert
T-Mobile
08.2012 - 01.2018
- Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc. And maintain broad knowledge of all company products, services and promotions
- Research, prioritize and resolve customer issues in timely and accurate fashion
- Handle dissatisfied customers in a polite and professional fashion as well as retain customer service.
- Served as virtual supervisor to support other team members and been inducted into the top 20/20 club, which is a recognition club for the top 20 representatives in the building each month
- Coordinated cross-departmental efforts to resolve escalated issues, ensuring client satisfaction at every level of interaction.
- Increased customer loyalty through proactive communication and follow-up after issue resolution.
- Reduced call wait times by effectively utilizing resources and managing schedules efficiently.
- Managed high-stress situations with professionalism, maintaining composure while providing exceptional service under pressure.
Education
Associate of Applied Science - Medical Assistant
Miller Motte Technical College
Augusta, GA04.2018
Skills
- EMR systems
- Multitasking ability
- HIPAA Compliance
- Organizational Skills
- Critical Thinking Skills
- Medical office experience
- Vital signs
- CPT and ICD-10 codes
- Medical scribing and clinical notations
- Exceptional communication skills multi-line phone talent
- POS system expert Patient-Focused care
- Medical terminology knowledge Skilled in call center operations
- Customer Service
Certification
- CCMA
- CHAA
Timeline
Patient Care Coordinator PRN
MD Revolution
05.2023 - Current
Certified Medical Assistant
Georgia Women Health Center
11.2017 - 04.2024
Customer Service Expert
T-Mobile
08.2012 - 01.2018
Associate of Applied Science - Medical Assistant
Miller Motte Technical College
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