Malechi Williams

• Ensured safety and comfort of customers onboard aircraft.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Answered passenger questions and provided solutions to issues arising during flights.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
• Relayed updates and information to passengers after confirming key details with pilot.
• Used excellent customer service skills in addressing passengers' needs.
• Monitored cabin during flights and responded to passenger inquiries or issues.
• Offered personalized assistance to children, elderly and passengers with special needs.

Supervision and Managing all aspect of the store; Operation, Sales, Selling, and Visual Presentation

Store Progress and Sales

• Up 55% to LY, growing sales from $500,000 in 2020 to $775,000 by the end of 2021.
• Increase in CVR by 59%, up from the store average of 7.6% to 12.1%.
• Maintaining a spot in the top 5 stores in the region based on sales and conversion.

Sales

• Building a sales team from scratch; interviewing, hiring, training and development of all employees.
• Development of staff to compliment the brand and sales team; in turn generating great client relationships and client sales.

Operations

• Shipment processing and physical inventory (PI).
• Conference calls.
• Regional meetings.
• Helped and assisted with strategizing, growing and celebrating each store and their successes.

Managing the overall operations of the store, along with staying up to date on brands and brand marketing.

Staff

• Scheduling and delegating task to achieve highest efficiency.
• Interviewing, hiring, and training new staff.

Store Progress and Sales

• Maintaining highest personal Comp throughout QT; Currently 13.8%.
• Personal sales contribution ; 41% of the store total sales.
• Chosen as one of three to assist in the store opening of the newest premium outlet store in New York, 2019.

Operations

• Generating personal daily goals in accordance with corporate numbers.
• Open communication with District Manager.
• Weekly conference calls.

Visuals

• Shipment and completion of floor/set and windows within deadline, with submission of photos
• Maintaining appropriate standards throughout sales floor.

FulltimeSalesAssociate/Retail SalesManager | SunglassHut | New Orleans, LA

• Began at sales associate 2013, promotion to Store Manager in 2016.
• Sales elevated from $800,000 to becoming a Platinum store of $1.2 million by 2018.
• Elevated store average dollar from $149 to $249.
• Lead in opening store credit cards.
• Consistently exceeded personal and store sales goals.
• Trained, developed, and coached associates through operational duties and strategies to deliver the Sunglass Hut Experience not only in my store, but across the region.
• Participated in regional meetings and conference calls. Promoted product knowledge to our associates and customers to build the value of each product, warranty, cleanings, and adjustments.
• Converting returns into exchanges, further building value to the company.