Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
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Maleea Crownover

Pittsburgh,PA

Summary

Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hibbett Sports

Hibbett Sporting Goods
Steuben, Ohio
06.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Crew Team Member

Dunkin' Donuts
Wintersville, Ohio
02.2023 - 08.2024
  • Assisted customers with orders and inquiries.
  • Organized stockroom shelves to maximize space efficiency.
  • Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
  • Answered customer questions regarding product features, pricing, availability.
  • Provided excellent customer service at all times.
  • Processed merchandise returns and exchanges according to company policies.
  • Performed store opening and closing procedures as directed by management team.
  • Collaborated with other crew members to complete tasks quickly and efficiently.
  • Inspected equipment for proper functioning prior to use.
  • Reported any maintenance issues immediately to supervisor or manager.
  • Ensured that products are properly labeled before placing them on shelves.
  • Replenished inventory levels when necessary.
  • Monitored expiration dates of food products.
  • Prepared sandwiches and drinks for customers according to their specifications.
  • Cleaned work areas regularly throughout shift.
  • Greeted customers and cultivated positive experiences in line with company standards.
  • Washed dishes, cleaned countertops and sanitized high-use areas.
  • Swept, vacuumed and dusted areas periodically to maintain impeccable cleanliness.
  • Inspected food products for quality and consistency and reported concerns to cooks.
  • Served food quickly for positive guest experiences.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Drove team success by quickly completing assigned tasks.

Volunteer

Steubenville City Schools
Steubenville, Ohio
08.2021 - 05.2024
  • Provided assistance to staff in the daily operations of the organization.
  • Assisted with fundraising efforts, including event planning and donor outreach.
  • Conducted research on potential grant opportunities for the organization.
  • Coordinated logistics for special events, such as conferences or workshops.
  • Developed new ideas to increase volunteer recruitment and retention rates.
  • Attended weekly meetings to discuss progress and future initiatives.
  • Collaborated with other volunteers to create a positive work environment.
  • Participated in team-building exercises to strengthen relationships among volunteers.
  • Served as an ambassador for the organization at community outreach events.
  • Provided guidance and support to fellow volunteers during their shifts.
  • Led group discussions about current issues related to volunteering within the community.
  • Developed educational materials related to topics like diversity, inclusion, and sustainability.
  • Managed social media accounts associated with the organization's mission statement.
  • Supervised youth volunteers while they completed their assigned tasks on site.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.

Education

High School Diploma -

Steubenville High School
Steubenville, OH
05-2024

Associate of Arts -

Eastern Gateway Community College
Steubenville, OH
05-2024

Bachelor of Science - Nursing

The University of Pittsburgh
Pittsburgh
01-2028

Skills

  • Community interaction
  • Decision-Making
  • Relationship Building
  • Email and Phone Etiquette
  • Customer Service
  • Staff Collaboration
  • Adaptability
  • Community Events
  • Improvisation
  • Goal Setting
  • Active Listening
  • Analytical Thinking
  • Team building
  • Problem-solving abilities
  • Crisis Management
  • Public Speaking
  • Appointment Scheduling
  • Time Management
  • Multitasking
  • Social media proficiency
  • Self Motivation
  • Effective Communication

Certification

  • CPR

Languages

English
Professional
ASL
Elementary

Affiliations

  • College Athlete
  • Volunteer

Timeline

Hibbett Sports

Hibbett Sporting Goods
06.2024 - Current

Crew Team Member

Dunkin' Donuts
02.2023 - 08.2024

Volunteer

Steubenville City Schools
08.2021 - 05.2024

High School Diploma -

Steubenville High School

Associate of Arts -

Eastern Gateway Community College

Bachelor of Science - Nursing

The University of Pittsburgh

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Maleea Crownover