Maleek Dias
Gorham
Overview
6
6
years of professional experience
Work History
Customer Service/Collections
Twinkle and Shine
Gorham, ME
01.2024 - Current
- Customer service, collections, order processing
Deli Clerk
Hannaford
Gorham, ME
01.2024 - Current
- Customer service, Order processing, Cook
Shift Leader
Sams food and italians
Lewiston, ME
08.2021 - 10.2023
- Team Leader of 5 plus crew members, Net sales calculations, Credit card processing, Bank runs, Customer service, Closing and opening of store.
Dunkin Donuts Shift Leader
Dunkin' Donuts
ME
12.2019 - 09.2022
- My duties as a shift leader were too make sure everything was cleaned up, registers were counted to the exact amount and employees (crew memebers) were doing what was needed to be done to the store
Education
High school diploma - undefined
Edward Little High School
06.2018
Skills
- Excelled in high-pressure situations, maintaining productivity and focus under tight deadlines
- Acquired knowledge and skills rapidly to enhance team performance and efficiency
- Directed shift activities to optimize operational efficiency and maintain service standards
- Managed cash handling operations to maintain financial integrity and security
- Delivered support services to ensure seamless operations and positive user experiences
- Oversaw daily food service operations to enhance efficiency and customer satisfaction Trained and mentored staff to uphold service standards and improve team performance Implemented best practices for food safety and hygiene compliance
- Oversaw cash register operations to enhance customer service experience Trained new staff on register procedures and best practices for transaction accuracy Implemented strategies to streamline checkout processes and reduce wait times
- Managed logistics for shipping and receiving to maintain inventory accuracy and support supply chain efficiency
- Managed cash handling operations to maintain financial integrity and security
- Led customer service team to enhance client engagement and satisfaction Implemented strategies to streamline service processes and improve response times Collaborated with management to develop training programs for new hires
- Adapted quickly to dynamic work conditions to maintain operational efficiency
- Facilitated efficient storage and distribution processes to optimize supply chain performance
- Utilized mathematical aptitude to enhance decision-making processes and optimize operational efficiency
- Facilitated customer satisfaction by delivering exceptional dining experiences and managing staff performance
Additional Information
Authorized to work in the US for any employer
Timeline
Customer Service/Collections
Twinkle and Shine
01.2024 - Current
Deli Clerk
Hannaford
01.2024 - Current
Shift Leader
Sams food and italians
08.2021 - 10.2023
Dunkin Donuts Shift Leader
Dunkin' Donuts
12.2019 - 09.2022
High school diploma - undefined
Edward Little High School