Maleek Proctor
Cloud Engineer
Aberdeen,MD
Summary
Experienced Cloud Engineer and IT Support Specialist with over 7 years of experience in the IT industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work History
Cloud Engineer
Motifworks
Towson, MD
07.2021 - 06.2022
- Provided technical leadership and delivered innovative products and services to address customer specific requirements.
- Partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies.
- Identified gaps in market to spot opportunities to create value propositions.
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Help Desk Technician
Penn State University
State College, PA
12.2018 - 12.2019
- Provide end users with technical support and troubleshooting for computer hardware, software, and Active Directory
service issues. - Changed hard drives, memory, and other hardware peripherals
- Swapped out computers, monitors, laptops, and other hardware peripherals
- Setup meeting presentations and laptop presentations
- Configured and set up new iMac, iPads, and Mac machines
- Troubleshoot and repaired windows and mac operating systems
- Patiently walked individuals through basic troubleshooting tasks.
- Compiled and accurately entered data for each customer encounter to record in system.
- Documented support interactions for future reference.
- Monitored systems in operation and quickly troubleshot errors.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
System Support Specialist
Penn State University
State College, PA
01.2016 - 06.2018
- Resolved computer and system networking problems to maintain user productivity.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Configured hardware, devices and software to set up work stations for employees.
Education
Bachelor of Arts - Communications Systems Technology
Pennsylvania State University
University Park, PA 12.2014 - 12.2019
Minor - Information Science Technology
Pennsylvania State University
University Park, PA 12.2015 - 12.2019
Minor - Cyber Security
Pennsylvania State University
University Park, PA 12.2015 - 12.2019
Skills
Technical Analysis
Cloud services
Critical Thinking
Self-Motivated
AWS
AZURE
Python
Active Directory
Office 365
Certification
AWS Certified Cloud Practitioner (CLF)
Software and game development
Creative game developer with over 4 years of personal experience using the Unreal engine to create small games. Most of my games are focused in the RPG and ARPG genre with some work creating small first person and third person shooters
- Game designer with several years of knowledge in game trends
- Strategized in team environment to create small game projects
- Created detailed game instructions and player guides
- Strong understanding of game fundamentals, practices and implementations
- Strong understanding in game marketing
- Strong understanding in games as a service and game cycles
- Strong passion in Esports
- Strong passion in how game content is delivered and marketed
- Strong passion in content creation for games and projects
Timeline
AWS Certified Cloud Practitioner (CLF)
06-2022
Cloud Engineer
Motifworks
07.2021 - 06.2022
Help Desk Technician
Penn State University
12.2018 - 12.2019
System Support Specialist
Penn State University
01.2016 - 06.2018
Minor - Information Science Technology
Pennsylvania State University
12.2015 - 12.2019
Minor - Cyber Security
Pennsylvania State University
12.2015 - 12.2019
Bachelor of Arts - Communications Systems Technology
Pennsylvania State University
12.2014 - 12.2019