MaLeeka Curry
Farmington,Arkansas
Summary
Highly motivated and dedicated Field Training Manager with extensive experience in training Franchisees, high-level Operators, and Team Members. Proven leadership and training skills across various levels, including a corporate office setting. Dedicated and passionate about training and developing training programs. Deeply committed to cultivating a positive and inclusive organizational culture that fosters continuous growth and people development. Driven by a relentless pursuit of excellence, consistently striving to achieve outstanding results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Training Manager
Slim Chickens
05.2021 - Current
- Managed, assessed, and certified all Franchise/Corporate Managers in training
- Worked with new Franchisees, Operators, and Franchise Area Directors to schedule training, meeting brand requirements in preparation for a new restaurant opening
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Provided detailed reports on training progress for all Managers in training
- Collaborated with other departments to align training programs with organizational goals and objectives
- Mentored Managers in training and employees, providing constructive feedback, which improved job efficiency.
- Managed Corporate Trainers and Field Training Specialists who worked with both Corporate and Franchise operations, including new restaurant openings
- Conducted orientation sessions and organized on-the-job training for new Managers in training.
- Responsible for certified training restaurants executing the highest level of training occurring at the Golden Standard
- Assist General Managers and Area Directors to ensure restaurant meets all requirements for a certified training restaurant
- Assist General Managers and Area Directors in ensuring all training/standards of operating procedures are executed as designed
- Ensure all training/operational content is up to date as needed
- Assist with rollout and execution of all new product rollouts to the system
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Evaluated success of training programs and recommended/implemented improvements to enhance effectiveness.
- Trained staff during demonstrations, meetings, conferences, and workshops.
Training General Manager
Slim Chickens
06.2018 - 05.2021
- Spearhead and trained all aspects of company restaurant operations, including staff management, financial performance, customer satisfaction, and compliance with health and safety regulations.
- Trained and developed company/franchise Managers, Operators, and Franchisees on brand standards and restaurant operations
- Supervised and mentored a team of 60+ employees, fostering a positive and motivated work environment through training, coaching, and regular performance evaluations.
- Met Company budgetary expectations, including cost control, efficient staffing, and expectations set for restaurant profit.
- Tracked employee attendance, punctuality, and performance, addressing repeat problems quickly to prevent long-term habits.
- Completed all administrative functions and prepared all administrative reports as required by Company policies and procedures.
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
- Provided coaching and support, assisting and supporting store associates in sales and customer service.
Assistant General Manager
Slim Chickens
10.2017 - 06.2018
- Collaborated with the General Manager to oversee daily operations, managing inventory, financials, staff scheduling, and ensuring adherence to company standards
- Demonstrated exceptional leadership during the General Manager's absence, leading to seamless operations and team morale
- Streamlined ordering processes, reducing waste and inventory costs
- Played a key role in the planning and execution of staff training programs, significantly improving staff efficiency and service excellence
- Recruited, interviewed, and hired new staff
Shift Lead
Slim Chickens
10.2016 - 10.2017
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Enforced company policies and regulations with employees.
Traveling Trainer
Slim Chickens
09.2014 - 10.2017
- Traveled to train new Team Members/Managers at 18+ new store openings
- Traveled for 2+ weeks at a time as lead trainer to conduct training to prepare for new store openings around the United States
- Traveled to different markets to assist in retraining brand standards
- Responsible for training new Team Members and Shift Leads at company and franchise locations
- Motivated new Team Members to a high level of performance & execution of standards
- Maintained the integrity of the brand by teaching the brand standards and displaying the Culture at all times
Team Member/Certified Trainer
Slim Chickens
05.2014 - 09.2014
- Cross-trained to work all positions in the restaurant
- Trained new Team Members on different positions
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Business Administration
University of Arkansas, Fayetteville
Fayetteville, ARHigh School Diploma -
Lakeridge High School, Grand Prairie, TX
Fayetteville, AR06.2013
Skills
- Training
- Employee Development
- Written and Oral Communications
- Course Development
- Corporate Leadership
- Inventory Control
- Troubleshooting Expertise
- Workflow Process Improvement
- Time Management
- Leadership
Affiliations
CHART Member
- Council for Hotel and Restaurant Trainers
Certification
- ServSafe Certified
- ServSafe Proctor Certified
Timeline
Field Training Manager
Slim Chickens
05.2021 - Current
Training General Manager
Slim Chickens
06.2018 - 05.2021
Assistant General Manager
Slim Chickens
10.2017 - 06.2018
Shift Lead
Slim Chickens
10.2016 - 10.2017
Traveling Trainer
Slim Chickens
09.2014 - 10.2017
Team Member/Certified Trainer
Slim Chickens
05.2014 - 09.2014
Business Administration
University of Arkansas, Fayetteville
High School Diploma -
Lakeridge High School, Grand Prairie, TX
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