Maleena Fernando
Bellflower,CA
Summary
Proven Office Assistant with experience at a Board and Care Home, highly skilled in data entry and building strong customer relationships. Successfully digitized records and improved document management systems, showcasing exceptional attention to detail and organizational abilities. Proficient in medical terminology and coding systems, contributing to streamlined office operations and enhanced customer satisfaction during tenure at the Labor Department, Sri Lanka.
Overview
9
9
years of professional experience
Work History
Office Assistant
Board and Care Home |
12.2018 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
- Edited and proofread documents for accuracy and completeness.
Management Assistant
Labor Department Sri Lanka
09.2015 - 08.2018
- Data Management: Organizing, maintaining, and analyzing data to ensure accuracy and accessibility for decision-making and reporting.
- Document Management: Managing the creation, storage, retrieval, and archiving of digital and physical documents, ensuring confidentiality and compliance with organizational policies.
- Office Coordination: Overseeing daily office operations, including scheduling, resource allocation, and communication to maintain a productive and organized work environment.
- Data Entry: Inputting and updating data with precision and speed to ensure accurate records and databases.
- Clerical Work: Performing administrative tasks such as filing, answering phone calls, handling correspondence, and supporting the team with general office duties.
Education
Medical Billing And Coding Certificate
US Career Institute
04-2024
GED -
Self Study
09-2021
Computer Basics
Downey Adult School
Downey, CA08-2021
Skills
- Data entry
- Customer service
- Office administration
- Digital file management
- File maintenance
- Positive attitude
- Customer relationship management (CRM)
Knowledge of coding systems
Knowledge of medical terminology and anatomy
Strong attention to detail Excellent communication, problem solving and organizational skills
CMS 1500 form
Administrative support
File management
Fax machine operation
Data entry
Record sorting and filing
Mail distribution
Data recording
Inventory assessment
- Office management
- Office supplies management
- Valid Driver's license
- Invoice processing
- Medical records management
- Verbal communication
- Inventory management
Timeline
Office Assistant
Board and Care Home |
12.2018 - Current
Management Assistant
Labor Department Sri Lanka
09.2015 - 08.2018
Medical Billing And Coding Certificate
US Career Institute
GED -
Self Study
Computer Basics
Downey Adult School
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