Maleia Nuckols

• Sanitized, restocked and organized exam rooms and medical equipment.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Called and faxed pharmacies to submit prescriptions and refills.
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
• Maintained examination rooms and restocked medical and radiologic supplies.

Perform a variety of orthopedic related activities including applying and removing dressings, removing sutures, removing casts and splints. Assist physician in back office duties including rooming patients, taking vital signs and patient history, and assisting with minor procedures. Adhere to prescription refill protocol. Maintain confidentiality of sensitive information. Perform basic triage per specific office protocol procedures. Recognize and respond appropriately to urgent/emergent situations per protocols. Accompany the provider into the exam room to document provider/patient interactions. Manage and sort medical documents in the EMR system. Under direction of the supervising medical provider, assists the medical provider by documenting details of medical history-taking and exams of patients. Assists medical provider with records. Generate referral letters for physicians, manage and sort medical documents within the EHR system, and assist with e-prescribing

Administrative skills, Communication, Time management, Cleanliness and organization, Following protocols, Attention to detail, Knowledge of basic medical procedures, Computer skills, Interpersonal skills

• Improved patient satisfaction by providing exceptional care and attention to their needs during medical appointments.
• Streamlined administrative tasks for increased efficiency by maintaining accurate patient records and scheduling appointments promptly.

Ensured that a medical facility is providing high quality care services. Worked with administration, staff and patients to reach healthcare goals and keep the lines of communication open.

Schedule, reschedule, and cancel medical appointments using electronic medical record software and following precise scheduling rules • Verify and update demographic, insurance, and other patient information • Register new patients for services • Review patient charts, patient encounter messages, and ambulatory referral orders • Resolve or escalate customer issues related to Medication refill Orders for specialty and diagnostic services Laboratory services • Escalate calls needing clinical triage • Make outbound calls to schedule future appointments based on pending orders for service • Release information only as allowed under HIPAA rules

• Enhanced patient care by implementing efficient scheduling and coordination processes.
• Streamlined communication between healthcare providers, resulting in improved patient outcomes.

• Communications with student athletes, parents, coaching staff, physicians and other stakeholder groups.
• Ability to recruit, train and supervise student athletic training students.
• Maintain a clean and organized professional working environment.
• Other duties as assigned.
• Addressing customer complaints and queries of assigned clients.
• Collaborating with account managers and submitting reports to upper management, as well as scheduling patients, patient navigation, talking to insurance payers, patient documentation, assist billing.
• Addressing customer complaints and queries of assigned clients.
• Collaborating with account managers and submitting reports to upper management.

• Expanded territory by executing effective warm calls and negotiating contracts.
• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
• Addressing customer complaints and queries of assigned clients. Collaborating with account managers and submitting reports to upper management, as well as scheduling patients, patient navigation, talking to insurance payers, patient documentation, assist billing. Addressing customer complaints and queries of assigned clients. Collaborating with account managers and submitting reports to upper management
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
• Boosted client satisfaction by maintaining excellent communication and promptly addressing concerns.
• Exceeded sales targets through consistent follow-ups and relationship-building with clients.