Maleigha Gray
Wayne,WV
Summary
Dynamic and detail-oriented Medical Receptionist with proven expertise in front desk operations at Cabell Huntington Hospital. Skilled in patient scheduling and insurance verification, enhancing patient satisfaction through compassionate service. Adept at managing high call volumes while maintaining HIPAA compliance, contributing to efficient office operations and improved patient experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Cabell Huntington Hospital
08.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Reduced administrative errors by consistently verifying insurance information.
- Enhanced patient experience by maintaining clean, organized reception area.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Registered and verified patient records before triage with most up-to-date information.
Dental Assistant
Huntington Pediatric Dental Group
04.2022 - 07.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Enhanced team productivity by providing timely assistance during complex dental procedures.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Prepared treatment areas for patient care, ensuring sterile and organized environment.
- Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
- Facilitated patient education on oral hygiene practices, contributing to improved dental health.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Sterilized rooms and prepped equipment and instruments for 6 procedures daily.
Parts Sales Associate
O'Reilly Auto Parts
08.2021 - 01.2022
- Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Assisted customers in finding appropriate parts promptly.
- Participated in ongoing professional development courses related to the automotive industry, enhancing expertise as a Parts Sales Associate.
- Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Maintained extensive understanding of common problems and methods for repair.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Conducted regular inventory audits to maintain accurate stock levels and prevent discrepancies.
- Increased parts sales by effectively recommending appropriate products to customers based on their specific needs.
- Maintained a clean and organized workspace, promoting an efficient working environment for all employees.
- Collaborated with team members to consistently achieve and exceed monthly sales targets.
- Handled returns and exchanges professionally, resolving issues quickly to maintain customer satisfaction.
- Organized promotional events to showcase new products, driving increased interest from potential clients.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Adhered to company guidelines for performance and compliance.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
Food Service Worker
Tudor's Biscuit World
06.2021 - 08.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Fast Food Worker
Chick-fil-A
03.2021 - 06.2021
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Processed orders on POS system and accepted cash and charge payments.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Made change and returned correct cash and coin to patrons.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
Teacher's Aide
Kanawha County Schools
12.2020 - 02.2021
- Maintained safety and security by overseeing students in recess environments.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Mentored and tutored individual students needing additional help.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Receptionist
Wyndham Hotel
03.2019 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Education
No Degree - General Studies
Bridge Valley Community Technical College
South Charleston, WVAssociate of Applied Science - Dental
Putnam Career And Technical Center
Eleanor, WV05-2023
High School Diploma -
Braxton County High School
Sutton, WV07-2020
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- Payment collection
- Reminder calls
- Electronic medical records
- Medical billing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Certification
- RDA - Registered Dental Assistant
- Nitrous Oxide Monitoring
- OSHA
- HIPPA
- Coronal Polishing
Timeline
Medical Receptionist
Cabell Huntington Hospital
08.2023 - Current
Dental Assistant
Huntington Pediatric Dental Group
04.2022 - 07.2023
Parts Sales Associate
O'Reilly Auto Parts
08.2021 - 01.2022
Food Service Worker
Tudor's Biscuit World
06.2021 - 08.2021
Fast Food Worker
Chick-fil-A
03.2021 - 06.2021
Teacher's Aide
Kanawha County Schools
12.2020 - 02.2021
Receptionist
Wyndham Hotel
03.2019 - 08.2020
No Degree - General Studies
Bridge Valley Community Technical College
Associate of Applied Science - Dental
Putnam Career And Technical Center
High School Diploma -
Braxton County High School
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