Maleigha Sullivan
Philadelphia,TN
Summary
Dedicated and results-driven professional with a strong background in hospitality, customer service, and leadership roles. Proven ability to thrive in fast-paced environments while consistently exceeding customer expectations. Extensive knowledge and hands-on experience with various POS systems and sales strategies enhance operational efficiency and drive revenue growth. Seeking a dynamic career opportunity to leverage skills for continuous learning, growth, and success within a forward-thinking organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
STIR
06.2023 - Current
- Provided exceptional customer service by attentively addressing guest inquiries and ensuring satisfaction.
- Maintained thorough knowledge of menu items to effectively communicate specials and upsell additional items.
- Trained new staff members on service protocols and menu items to ensure consistent service quality.
Customer Service Representative
Edfinancial Services
10.2022 - 06.2023
- Responded to customer inquiries regarding financial aid processes and eligibility requirements.
- Maintained a high level of product knowledge to assist customers with accurate information and solutions.
- Handled multiple customer interactions simultaneously while ensuring quality service was maintained.
Restaurant Supervisor
Hilton
05.2022 - 09.2022
- Supervised daily operations to ensure smooth restaurant functionality and high service standards.
- Conducted training sessions for new hires, focusing on service protocols and enhancing team performance.
- Monitored inventory levels, placing orders to maintain stock and minimize waste.
Server
Outback Steakhouse
05.2020 - 05.2022
- Created a welcoming atmosphere by engaging with guests and personalizing their dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Education
Bachelor's degree - Psychology
The University of Tennessee
Chattanooga, TN05.2020
Skills
- Training and mentoring
- Staff management
- Customer service
- Attention to detail
- Complex Problem-solving
- Cash handling
- Hospitality service expertise
- Specials promotion and upselling
Affiliations
- Delta Zeta Sorority
- August 2016 to May 2018
- Collaborated with fellow members to plan and execute social events and philanthropic events to raised funds and awareness for charitable causes.
- Taught the importance of Time management and multitasking
- Held members accountable and required they attend events and contribute to the various events
Certification
ServSafe
Timeline
Server
STIR
06.2023 - Current
Customer Service Representative
Edfinancial Services
10.2022 - 06.2023
Restaurant Supervisor
Hilton
05.2022 - 09.2022
Server
Outback Steakhouse
05.2020 - 05.2022
Bachelor's degree - Psychology
The University of Tennessee