Maleighia Rudd-Jackson
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Exclusive Nutrition LLC
10.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Receptionist
Bahama Nails
08.2022 - Current
- Managed front desk operations, ensuring smooth guest check-in and appointment scheduling.
- Maintained organized records of appointments, payments, and customer preferences.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Associate of Arts - Business Administration
Valencia College
Orlando, FL12-2025
High School Diploma -
Wekiva High School
Apopka, FL05-2022
Skills
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Customer relations
- Scheduling
- Product knowledge
- Follow-up skills
- Store maintenance
- Account updating
- Service upselling
Timeline
Customer Service Representative
Exclusive Nutrition LLC
10.2022 - Current
Receptionist
Bahama Nails
08.2022 - Current
Associate of Arts - Business Administration
Valencia College
High School Diploma -
Wekiva High School
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