Maleika Brooks
Riverview,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Model
It's the Curves for Me
07.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with 12 clients, resulting in repeat business and referrals.
Administration/Billing/Customer Service/Marketing
Lose A Pound Daily
09.2016 - Current
- Provides all aspects of customer service from business to business as well as business to client
- Executes marketing strategies/coaching and support for 3 other online businesses
- Online health and wellness supplement and coaching provider
- Develops menus and strategies for maximum weight loss
- Accounts Payable and Receivable
- Designed 14 Shopify Ecommerce websites.
Client Services Representative
Aria Diagnostics
08.2018 - 06.2020
- Responsible for monitoring and maintaining client collection supply levels
- Collect, transport, accession, transfer and ship specimens from Stratus reported active patients per client
- Confirm insurance eligibility and complete requisition form in StratusDX prior to shipping labeled urine tubes
- Demonstrated use of Stratus Results portal to clients and provided requested result summary reports
- Upload final requisition reports to client portal and report any inaccuracies.
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Managed a portfolio of high-value clients, ensuring their needs were met and fostering long-term relationships.
- Developed customized solutions for 4 clients, addressing their unique requirements and preferences.
- Collaborated with cross-functional teams to resolve complex client issues quickly and efficiently.
Defense Liasion
Roig Lawyers
07.2015 - 09.2016
- Managed file load for attorney offices
- Maintained positive communication between defense for PIP cases.
- Provided superior customer service to our client and assessed needs of each case to keep file moving
- Coordinated depositions with 7 counsel offices
Litigation Paralegal
Daniel C. Consuegra Law
08.2012 - 07.2015
- Responsible for coordinating and scheduling hearings, depositions, conference calls and trial settlements and all aspects of customer service
- Managed billable hour tracking, payroll, and client invoicing and attorney schedules
- Maintained calendar for attorney and alerted them of deadlines, hearings and trials
- Assisted counsel in preparing answers, providing documentation and information for discovery request
- Prepared notices for hearings and trials
- Prepared witness, discovery, pleading, trial and exhibit binders for oral argument and depositions
- Over 130 billable hours monthly
- Knowledgeable in Florida Rules of Civil Procedure
- Updates client information through Client System
- Follows escalation guidelines per Client
- Developed and managed up to 189 contested files at a time.
Bankruptcy Paralegal
Tripp Scott, P.A.
10.2009 - 07.2012
- Communicated with courts to schedule motion hearings and coordinated same with attorney’s calendar
- Completed review of Chapter 7 & 13 Bankruptcies, including examination of case information on Pacer, debtor schedules, plans, court dockets, relevant pleadings and loan histories to identify cases for immediate action
- Evaluated value of collateral securing loans, based on fair market retail value
- Analyzed proposed debtor's 'statements of intention' and schedules to identify insufficient total debt or arrears, inadequate default provisions or other defects not providing proper bankruptcy protection for this chapter
- Filed and reviewed early dismissal, stay release or other relevant proceedings in cases where negotiations have failed, or have been identified as unlikely to obtain adequate bankruptcy provisions working directly with outside legal counsel to resolve issues.
Education
Associate of Arts - Fashion Marketing
Art Institute of Fort Lauderdale
Fort Lauderdale, FL06.1993
Skills
- Social Media Presence
- Brand representation
- Media training
- Online court scheduling experience
- Excellent investigative and reporting skills
- Legal correspondence preparation
- Legal/non-legal research
- Type 65 wpm with 95% accuracy
- Social Media Presence
- Brand representation
- Media training
Accomplishments
- Supervised team of 3 staff members.
- Resolved product issue through consumer testing and research.
- Collaborated with team of 4 in the development of the Casual Auntie Collection which is the biggest collection we've launched.
- Achieved 7X ROAS by mastering Facebook with accuracy and efficiency.
Timeline
Model
It's the Curves for Me
07.2021 - Current
Client Services Representative
Aria Diagnostics
08.2018 - 06.2020
Administration/Billing/Customer Service/Marketing
Lose A Pound Daily
09.2016 - Current
Defense Liasion
Roig Lawyers
07.2015 - 09.2016
Litigation Paralegal
Daniel C. Consuegra Law
08.2012 - 07.2015
Bankruptcy Paralegal
Tripp Scott, P.A.
10.2009 - 07.2012
Associate of Arts - Fashion Marketing
Art Institute of Fort Lauderdale
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