Maleika hervey
Oakland,CA
Summary
Detail-oriented housekeeper with a strong background in customer service and hospitality. Known for excellent communication skills and collaboration, consistently delivering high-quality cleaning services that meet client needs and exceed expectations.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
Stay Pineapple
10.2024 - 11.2025
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Developed schedules to optimize staffing levels and enhance operational efficiency.
- Implemented quality control measures, consistently improving guest satisfaction ratings.
Housekeeper
Boomtown Casino & Hotel
Reno, NV
02.2023 - 07.2024
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene and presentation.
- Conducted regular inspections of facilities to identify maintenance needs and ensure guest satisfaction.
- Trained new staff on best practices for sanitation and room preparation protocols.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Residential House Cleaner
Sunshine Cleaning Systems Inc.
South Lake Tahoe, CA
02.2017 - 01.2023
- Collaborated with clients to customize cleaning plans based on individual needs and preferences.
- Conducted quality inspections to maintain high cleanliness standards across all properties.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
Education
Associate of Science - Cosmetology
Sacramento City College
Sacramento, CA05-2010
Skills
- Bed making proficiency
- Health and safety compliance
- Hospitality background
- Dusting furniture
- Customer service-focused
- Excellent oral and written communication
- Deep cleaning expertise
- Folding clean laundry
- Window cleaning
- Sorting and washing laundry
- Waste disposal
- Interior and exterior cleaning
- Restroom detailing
- Carpet cleaning
Timeline
Housekeeping Supervisor
Stay Pineapple
10.2024 - 11.2025
Housekeeper
Boomtown Casino & Hotel
02.2023 - 07.2024
Residential House Cleaner
Sunshine Cleaning Systems Inc.
02.2017 - 01.2023
Associate of Science - Cosmetology
Sacramento City College