Malek Champion
Rockford,IL
Summary
Dynamic professional with a proven track record at Champions Benchmark, excelling in customer service and IT support. Skilled in claims investigation and documentation, I enhance operational efficiency through analytical thinking and effective communication. Committed to fostering positive client relationships while resolving conflicts and ensuring seamless onboarding experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service & IT Support
Champions Benchmark
01.2022 - Current
- Assist clients with onboarding services, helping families recover from financial hardship and life challenges.
- Provide basic IT troubleshooting and maintain company software systems, improving efficiency for staff.
- Manage customer service inquiries with empathy and professionalism, ensuring positive outcomes for clients.
Childcare & Family Services Assistant
Hickory Hill Academy
Madison, Wisconsin
06.2022 - 05.2025
- Acted as the main liaison for parents, responding to concerns, answering inquiries, and sharing regular updates on children’s development and well-being.
- Kept detailed and accurate records of daily activities and incidents, ensuring clear communication and thorough documentation — a valuable skillset for claims management.
- Built a warm, supportive atmosphere that encouraged trust and strong, positive relationships with families.
Childcare & Family Services Assistant
Kaylee’s Garden
Madison, Wisconsin
06.2020 - 06.2022
- Served as a primary point of contact for parents, addressing concerns, answering questions, and providing updates about their children’s progress and well-being.
- Maintained accurate records of daily activities and incidents, ensuring proper communication and documentation — key skills for claims handling.
- Created a welcoming, supportive environment that fostered trust and positive relationships with families.
Education
High School Diploma -
Madison West High School
Madison, WISome College (No Degree) - Cyber Security
Madison Area Technical College
Madison, WISkills
- Claims Investigation & Documentation
- IT troubleshooting
- Record keeping
- Attention to detail
- Customer service and conflict resolution
- Data Entry & Recordkeeping
- IT Troubleshooting & Support
- Analytical Thinking
- Communication & Teamwork
- Microsoft office
- Decision-making
- Problem-solving
- Data management
Certification
- Texas All-Lines Adjuster License, Designated Home State
- Non-Resident Adjuster Licenses, [Florida, Arkansas, Nevada, Minnesota]
Timeline
Childcare & Family Services Assistant
Hickory Hill Academy
06.2022 - 05.2025
Customer Service & IT Support
Champions Benchmark
01.2022 - Current
Childcare & Family Services Assistant
Kaylee’s Garden
06.2020 - 06.2022
High School Diploma -
Madison West High School
Some College (No Degree) - Cyber Security
Madison Area Technical College
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