Malek Emam
Hilliard,OH
Summary
Dynamic Operations Supervisor at Zoe Marketing Enterprise Inc. with expertise in performance monitoring and team training. Successfully enhanced productivity through effective staff supervision and quality control initiatives, leading to increased customer satisfaction. Proven ability to foster a positive work environment while ensuring compliance with industry regulations and optimizing workflows.
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Experienced with operational oversight, including process improvement and team leadership. Utilizes strategic planning to streamline operations and boost productivity. Track record of fostering team collaboration and maintaining high standards of performance.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Zoe Marketing Enterprise Inc.
03.2021 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
Census Enumerator
United States Census Bureau
09.2019 - 03.2021
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
Customer Service Representative
UPS Customer Center
08.2017 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Foreign Languages Education
Columbius State College
Columbus, OH09-2019
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Safety oversight
- Customer relations
- Warehouse operations
- Workflow optimization
- Production
- Compliance management
- Project planning
- Delegation
- Scheduling coordination
- Financial administration
- Cost control
- Staff training
Certification
- First Aid/CPR Certified
- MS. Windows
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Enjoy participating in football for overall physical and mental well-being
- Passionate about balancing physical health with mental and emotional wellness
- Enjoy hobbies that combine physical activity with outdoor exploration
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Timeline
Operations Supervisor
Zoe Marketing Enterprise Inc.
03.2021 - Current
Census Enumerator
United States Census Bureau
09.2019 - 03.2021
Customer Service Representative
UPS Customer Center
08.2017 - 07.2018
Associate of Arts - Foreign Languages Education
Columbius State College
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