Malek Hasan
Orland Park
Summary
Dedicated and goal-oriented with a strong background in customer service and administrative support in healthcare settings. Skilled in managing patient inquiries, scheduling appointments, and handling sensitive medical information in accordance with HIPAA regulations. Proficient in office software, medical terminology, and insurance verification processes. Known for excellent communication skills, attention to detail, and the ability to multitask efficiently in fast-paced environments. Committed to providing exceptional patient care and ensuring smooth office operations.
Overview
3
3
years of professional experience
Work History
Manager
Elite Auto Repair
02.2023 - 01.2025
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Answered phone calls, scheduled appointments, and addressed customer inquiries with professionalism and courtesy.
Patient Care Associate
Advocate Christ Medical Center
02.2023 - 12.2023
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained clean, safe, and well-organized patient environment.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Porter
Currie Motors
08.2021 - 07.2022
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Resolved guest inquiries punctually and politely for professional customer service.
Education
CNA Certificate -
Hearts 2 Heal
Tinley Park, IL11-2022
High School Diploma -
Carl Sandburg High School
Orland Park, IL05-2022
Skills
- Verbal and written communication
- Problem Solving
- Decision-making
- Patient care
- Adaptive learning
- Scheduling
- Time management
- Computer Proficiency
- Attention to Detail
- Data entry and managing patient records
Languages
English
Native or Bilingual
Arabic
Professional Working
Spanish
Professional Working
Timeline
Manager
Elite Auto Repair
02.2023 - 01.2025
Patient Care Associate
Advocate Christ Medical Center
02.2023 - 12.2023
Porter
Currie Motors
08.2021 - 07.2022
CNA Certificate -
Hearts 2 Heal
High School Diploma -
Carl Sandburg High School
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