Malek Kelly
Pittsburgh,PA
Summary
Analytical Account Manager with 2 years of experience. Innovative and forward-thinking worker with creative problem solving and efficient streamlining skills. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Account Manager
Allied Universal Security Services
, PA
12.2019 - Current
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Anticipated clients' needs by staying in touch on regular basis.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Built client relationships by acting as liaison between customer service and sales teams.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
Head Lifeguard
Pittsburgh City Park Aquatics Division
Pittsburgh, PA
03.2014 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Maintained rescue equipment by conducting inspections and completing basic repairs.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.
- Warned patrons of unsafe or hazardous [Type] conditions and suggested alternative activities during closures.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Gave private lessons to special needs students and taught floating techniques and treading water.
Education
Associate Technology - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Triangle Tech
Pittsburgh, PA02.2019
Skills
- Accounts Payable and Accounts Receivable
- Accurate Recordkeeping
- Project Requirements
- Closing Disclosures
- Administrative Duties
- Systems Testing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 35 staff members.
- Resolved product issue through consumer testing.
Certification
- Ice Certification- Commercial Refrigeration
- Power Engineer Class 4
Timeline
Assistant Account Manager
Allied Universal Security Services
12.2019 - Current
Head Lifeguard
Pittsburgh City Park Aquatics Division
03.2014 - Current
Associate Technology - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Triangle Tech
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