Malek Zalzala
Woodhaven,MI
Summary
Professional with significant experience in banking and financial services, prepared for leadership role overseeing teller operations. Skilled in team collaboration, ensuring efficient workflow, and adapting to changing needs. Strong focus on accuracy, customer service, and achieving results. Known for reliability and fostering positive workplace environment. Committed to fostering positive customer experience and streamlining operational efficiency.
Overview
9
9
years of professional experience
Work History
Teller Service Manager
Huntington National Bank
10.2020 - Current
- Facilitated smooth branch operations by coordinating daily tasks among team members.
- Maintained a clean, organized workspace to promote a positive banking environment for both employees and customers.
- Established trust with clients through consistent delivery of exceptional service standards and prompt issue resolution.
- Managed cash inventory, ensuring sufficient funds were available for daily transactions without compromising security protocols.
- Mentored new tellers, providing comprehensive training on bank products, services, and regulations.
- Strengthened relationships with customers, addressing concerns and answering inquiries in a timely manner.
- Evaluated teller performance regularly, offering constructive feedback and personalized coaching when necessary.
- Implemented security measures to maintain the safety of bank assets and confidential information.
- Ensured compliance with regulatory requirements through regular audits and adherence to established guidelines.
- Increased the product sales in the branch approximately by 17% through referrals, customer relationships and the exceptional customer service.
Automotive Finance and Sales Manager
Five Star Auto Center
06.2016 - 03.2020
- Managed budgeting and forecasting activities, ensuring accurate financial projections for the sales team.
- Managed the sales and the finance team and held weekly meetings to improve the sales strategies and deliver excellent customer service.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built relationships with customers and community to establish long-term business growth.
- Increased the sales percentage during February 2018 till March 2020 by approximately 26%
Education
Bachelor - Business Administration in Human Resources
Western Governors University
Salt Lake City, UT09-2027
Associate of Science - Paramedic/EMT
Henry Ford College
Dearborn, MI05-2016
High School Diploma -
IH High School
Beirut, Lebanon08.2010
Skills
- Team leadership
- Cross-selling strategies
- Goal-oriented mindset
- Staff training and development
- Adaptable to change
- Customer complaint handling
- Operational risk management
- Time management proficiency
- Professionalism
- Quality assurance
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Teller Service Manager
Huntington National Bank
10.2020 - Current
Automotive Finance and Sales Manager
Five Star Auto Center
06.2016 - 03.2020
Bachelor - Business Administration in Human Resources
Western Governors University
Associate of Science - Paramedic/EMT
Henry Ford College
High School Diploma -
IH High School
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