Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maleka Rawlings-James

Catania

Summary

Organized Logistics Specialist with 8 years of experience in project management and skill at multitasking with great prioritization and focus. Skilled at data analysis and streamlining operations for increased processing functionality and optimizing business profitability. Dedicated to solutions-oriented problem-solving and effective employee training. Well-qualified Sales Associate proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Demonstrated success in working with vendors, customers and team members to meet tight schedule demands. Skilled at handling internal organization and inventory counts, resolving customer problems and working with suppliers to achieve objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking Sales Associate position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level associate position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Logistics Specialist

Instacart
Bremerton
02.2019 - 07.2022
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Issued timely and accurate responses to both internal and external inquiries.
  • Tracked and managed transfer paperwork such as packing lists.
  • Provided customers with status updates for tracked packages.
  • Worked with customers to integrate processes and correct issues.
  • Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
  • Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.

Delivery Specialist

Amazon
Everett
11.2017 - 04.2022
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Assessed vehicle for damage after each shift and kept it properly cleaned and maintained.
  • Maintained accurate logs of deliveries and trips, proving details to self at end of shifts.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Interpreted maps and followed written and verbal directions.
  • Tracked delivery information, mileage and fuel use while on shift.
  • Verified load against delivery ticket before beginning every shift.

Retail Sales Associate

Colonial Williamsburg
Williamsburg
03.2014 - 08.2017
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Supported loss prevention goals by monitoring shopper behavior.

Education

Vocational Certificate - Medical Insurance Billing

Fortis College
Orange Park, Florida
02.2013

Skills

  • Service Agreement Coordination
  • Product Life-Cycle Logistics
  • Estimate Documentation
  • Cost Management
  • Employee Training
  • Updating Logs
  • Transportation Planning
  • Active Listening
  • Efficient Routing
  • Customer Relations
  • Intuit QuickBooks
  • Microsoft Office

Timeline

Logistics Specialist

Instacart
02.2019 - 07.2022

Delivery Specialist

Amazon
11.2017 - 04.2022

Retail Sales Associate

Colonial Williamsburg
03.2014 - 08.2017

Vocational Certificate - Medical Insurance Billing

Fortis College
Maleka Rawlings-James