MALEKA ROBINSON
Leland
Summary
Dedicated and focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks.
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
CVS Caremark
09.2024 - 11.2025
- Responded to customer questions and complaints and documented consumer communications.
- Engaged with customers to understand needs, resolve issues, and answer product questions.
- Provided accurate information regarding prescription services and insurance coverage.
- Shared relevant tools with customers as necessary to reduce support call frequency.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Educated customers about billing, payment processing and support policies and procedures.
Cashier Team Lead
Exxon Filling Station
05.2023 - 08.2024
- Kept cashiers stocked with paperwork for loyalty programs, credit card applications and other current promotions.
- Opened up and operated cash register to relieve long lines at peak shopping times.
- Greeted customers and helped to create welcoming atmosphere.
- Addressed common questions about store products.
- Processed customer exchanges and returns for merchandise issues.
- Talked with customers at checkout for friendly and personalized service.
- Supervised daily cashier operations, ensuring compliance with company policies and procedures.
- Trained new team members on customer service excellence and cash handling protocols.
Customer Service Representative
Asurion Insurance Company
07.2020 - 02.2023
- Answered inbound calls to greet and assist customers with various needs and questions.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Completed paperwork for orders and new service actions.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Handled escalated callers to reach positive outcomes.
- Navigated multiple systems to identify source of issue.
- Built strong knowledge of product line to assist customers in selecting products.
- Offered products and services to meet customers' needs and goals.
- Upsold and cross-sold add-on purchases to increase sales.
- Processed warranty claims efficiently, ensuring accurate documentation and timely resolution.
Education
Associate of Applied Science - Healthcare Data Technology
MS Delta CC
Moorhead, Mississippi05.2017
Skills
- Call center experience
- Upselling techniques
- Technical troubleshooting
- Active listening
- Billing coordination
- Data entry
- Inbound customer service
Timeline
Customer Care Representative
CVS Caremark
09.2024 - 11.2025
Cashier Team Lead
Exxon Filling Station
05.2023 - 08.2024
Customer Service Representative
Asurion Insurance Company
07.2020 - 02.2023
Associate of Applied Science - Healthcare Data Technology
MS Delta CC