Malena Delgado
LaBelle
Summary
Adept at contract review and fostering client relationships, I significantly enhanced operational efficiency at ED & F Man Sugar, Inc. My expertise in MS Office and database research, combined with a proven track record in leadership and administrative support, has consistently driven project success and client satisfaction.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Account Manager
CHL Holdings, Inc
10.2023 - Current
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
- Conducted detailed client intakes and entered information into company database.
- Contributed to team objectives in fast-paced environment.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Used public databases such as [Name], [Name] and [Name] to conduct research.
- Edited and proofread legal documents to verify accuracy.
- Communicated pertinent information to clients via phone, email, and mail.
- Assisted attorneys with reviewing and organizing witness reports.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.
Body Shop Office Manager
Primos Auto Collision Center
11.2019 - 10.2023
- Coordinated and supervised [Number] shop and field service technicians and assigned tasks and work orders.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Supported customer service and satisfaction objectives by resolving escalated issues, establishing payment arrangements and promoting [Type] sales.
- Developed strong relations and partnerships with [Type] vendors and insurance companies to facilitate productive business dealings.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Reported issues to higher management with great detail.
- Supervised and managed shop operations and tasks.
- Verified accuracy of [Type] records to maintain accuracy of records database.
- Researched claims and incident information to deliver solutions and resolve problems.
- Collected [Type] information from customers to complete claims and legal files.
- Handled [Type] calls from customers and other stakeholders about [Type] processes.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Contract Management / Logistics
ED & F Man Sugar, Inc
01.2008 - 01.2019
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Reduced operational risks while organizing data to forecast performance trends.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Worked with sales representatives to develop strong customer connections with company teams and promote long-lasting relationships.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Used [Software] and [Software] to keep track of stock levels, transport costs and efficiency.
- Researched ideal shipping techniques, routing and carriers to obtain most cost-effective pricing.
- Engaged in strategic planning activities to increase operational capacity while achieving optimal returns from existing assets.
- Analyzed processes and supply chain operational data to track trends, expectations and performance.
- Worked collaboratively with administrative staff in negotiation, correspondence, documentation and compliance checks for service contracts.
- Developed and followed processes to manage contracts and remain in compliance with company commitments and regulatory obligations.
- Verified submitted documents for completeness and compliance with company policies, addressing discrepancies and collaborating to troubleshoot where necessary.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
Associate of Arts - Architecture
Miami Dade College
Miami, FL06-2002
Skills
- Contract review
- Client communication
- Administrative support
- Document filing
- Case file organization
- Document control support
- File organization
- Proficient in MS office
- Account administration
- Database research
Additional Information
Notary Public
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Account Manager
CHL Holdings, Inc
10.2023 - Current
Body Shop Office Manager
Primos Auto Collision Center
11.2019 - 10.2023
Contract Management / Logistics
ED & F Man Sugar, Inc
01.2008 - 01.2019
Associate of Arts - Architecture
Miami Dade College
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