Malena Nicholson
Curtis Bay,MD
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines while multi-tasking. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
Work History
Fast Food Crew Member
Chick-fil-A
08.2023 - Current
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
- Collaborated with team members to complete orders.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Concessions Worker
Horizon Cinemas
07.2023 - 08.2023
- Consistently provided friendly service to promote better customer engagement.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained positive attitude while managing long lines or addressing challenging situations with customers.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced register.
Swim Instructor
Kids First Swim Schools
08.2022 - 05.2023
- Taught daily swim instruction to students varying in ages and skill levels.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
Summer Camp Counselor
Severna Park Community Center
06.2022 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
Education
Computer Science
Salisbury University
Salisbury, MD2027
High School Diploma -
Northeast High School
Pasadena, MD06.2023
Skills
- Reliability and punctuality
- Strong Communication Skills
- Cash Register Operation
- Food Preparation
- Efficient multitasking
- Engaging personality
Music
Music helps me relax and helps uplift my mood whenever I am in a stressful situation.
Timeline
Fast Food Crew Member
Chick-fil-A
08.2023 - Current
Concessions Worker
Horizon Cinemas
07.2023 - 08.2023
Swim Instructor
Kids First Swim Schools
08.2022 - 05.2023
Summer Camp Counselor
Severna Park Community Center
06.2022 - 08.2022
Computer Science
Salisbury University
High School Diploma -
Northeast High School