Summary
Overview
Work History
Education
Skills
Timeline
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Malena Ricardo Gomez

Malena Ricardo Gomez

Spring Hill,FL

Summary

Dynamic manicurist with distinguished knowledge and commitment to maintaining excellence for any number of customers. Skilled at cultivating and maintaining relationships with customers. Successful at increasing profits and repeat customer numbers.

Results-oriented professional driven to maximize business through referrals and sales. Enthusiastic individual with professional and neat appearance accustomed to providing manicures and nail designs to clients of all ages.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Licensed Nail Technician

Nails star
Spring Hill, FL
04.2024 - Current
  • Managed customer appointments through scheduling software systems.
  • Applied nail treatments, polish and artificial tips to complete manicure services.
  • Upsold specials and bundled finger and toe-nail packages to increase personal profit.
  • Followed strict hygiene standards throughout all phases of service delivery.
  • Communicated effectively with clients about any changes or delays in appointment times.
  • Met with clients to discuss needs, service preferences and special requests.
  • Performed high volume of daily customers gel, acrylic and natural manicures.
  • Performed nail services such as manicures, pedicures, and acrylics on clients.
  • Provided consultations to clients regarding the best nail care treatments for their needs.
  • Sanitized and disinfected all work stations before each client service session.
  • Prepared nail cuticles using cuticle knives to push back and scissors or nippers to trim.
  • Reviewed safety protocols regularly to ensure compliance with state regulations.
  • Prepared customers' nails in soapy water using swabs, files and orange sticks.
  • Advised clients on nail care and use of products and colors.
  • Resolved customer complaints promptly and professionally when necessary.
  • Educated customers on proper at-home nail maintenance techniques.
  • Completed daily customer appointments and updated master schedule.
  • Advised clients on appropriate colors and designs based on individual preferences.
  • Ensured customer satisfaction by providing exceptional service and quality results.
  • Promoted enhanced treatments to repair and improve nail strength.
  • Cleaned and sterilized tools used during nail services.
  • Scheduled client appointments and accepted payments.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Driver

Aunplace
Spring Hill, FL
02.2024 - 04.2024
  • Adhered to company policies and procedures related to safety and security standards.
  • Performed minor vehicle maintenance tasks to prevent disruptions.
  • Transported riders to designated stops according to pre-determined schedules.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Utilized GPS navigation systems to plan efficient routes for deliveries.
  • Ensured vehicle cleanliness and performed regular maintenance checks.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Followed routes assigned by dispatchers to meet delivery objectives.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Checked vehicle after shift for damage.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Adhered to traffic laws and regulations to prevent accidents.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Communicated effectively with dispatch and customers to provide status updates.
  • Delivered goods and services to customers on time and in excellent condition.
  • Utilized GPS and maps for efficient route planning.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Floor Store Manager

Goodwill Suncoast
Spring Hill, FL
10.2023 - 02.2024
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Implemented efficient systems for tracking stock movement.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Updated POS system with new products and promotional offers.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Established customer service standards and monitored staff compliance.

Security Officer Customer Service

Andy Frain Services
Miami, FL
03.2022 - 09.2022
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Searched bags manually to identify prohibited items and contraband.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Confirmed visitor identification prior to granting entry into the building.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Completed incident reports to record security or loss prevention incidents.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
  • Coordinated with law enforcement and emergency responders during incidents and emergencies.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Patrolled crowds during events to preserve order and promote security.
  • Provided escorts for visitors as needed throughout the facility.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Assisted in the development and implementation of security policies and procedures.
  • Guarded restricted areas to prevent unauthorized entry.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Operated communication systems between officers stationed throughout the facility.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained high levels of alertness throughout shifts.
  • Verified photo IDs and tickets to allow guests passage.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Licensed Nail Technician

Nail xperts
Miami, FL
10.2020 - 03.2022
  • Managed customer appointments through scheduling software systems.
  • Applied nail treatments, polish and artificial tips to complete manicure services.
  • Upsold specials and bundled finger and toe-nail packages to increase personal profit.
  • Followed strict hygiene standards throughout all phases of service delivery.
  • Performed daily gel, dip powder and French manicures and offered pedicures and paraffin wax treatments for hands.
  • Applied artificial nails with tips or wraps to extend the length of natural nails.
  • Communicated effectively with clients about any changes or delays in appointment times.
  • Met with clients to discuss needs, service preferences and special requests.
  • Performed high volume of daily customers gel, acrylic and natural manicures.
  • Provided consultations to clients regarding the best nail care treatments for their needs.
  • Sanitized and disinfected all work stations before each client service session.
  • Reviewed safety protocols regularly to ensure compliance with state regulations.
  • Prepared customers' nails in soapy water using swabs, files and orange sticks.
  • Advised clients on nail care and use of products and colors.
  • Resolved customer complaints promptly and professionally when necessary.
  • Assisted in training new technicians in basic procedures such as filing and polishing nails.
  • Improved treatment results and customer satisfaction by carefully examining clients' hands and completing pre-treatments.
  • Assisted in maintaining a clean, organized salon environment for guests' comfort.
  • Educated customers on proper at-home nail maintenance techniques.
  • Provided product recommendations according to skin type, lifestyle, and budget.
  • Completed daily customer appointments and updated master schedule.
  • Scheduled client appointments and accepted payments.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Cashier

CVS Pharmacy
Miami, Florida
01.2020 - 10.2020
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Assisted customers with locating merchandise within the store.
  • Answered customers' questions and provided information on store procedures or policies.
  • Built and maintained productive relationships with employees.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Greeted customers and provided friendly customer service.
  • Addressed customer questions and concerns regarding products and services.
  • Answered phone calls to assist customers with questions and orders.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Operated cash registers to process payments for goods and services.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Informed customers of in-store promotions or pricing specials.
  • Resolved customer complaints in a professional manner.

Education

Public Notary - Public Notary

AMERICAN SECURITY CONSULTANTS HIALEAH INC.
Miami, Florida
09-2022

Security - Security

AMERICAN SECURITY CONSULTANTS HIALEAH INC.
Miami, Florida
03-2022

High School Diploma -

Hialeah Gardens High School
Miami, Florida
05-2020

Skills

  • Nail stamping
  • Gel application
  • Manicure techniques
  • Spa pedicure
  • Client consultation
  • Superior customer service
  • FLUENT IN [LANGUAGE]
  • Security screenings
  • Security guard license

Timeline

Licensed Nail Technician

Nails star
04.2024 - Current

Driver

Aunplace
02.2024 - 04.2024

Floor Store Manager

Goodwill Suncoast
10.2023 - 02.2024

Security Officer Customer Service

Andy Frain Services
03.2022 - 09.2022

Licensed Nail Technician

Nail xperts
10.2020 - 03.2022

Customer Service Cashier

CVS Pharmacy
01.2020 - 10.2020

Public Notary - Public Notary

AMERICAN SECURITY CONSULTANTS HIALEAH INC.

Security - Security

AMERICAN SECURITY CONSULTANTS HIALEAH INC.

High School Diploma -

Hialeah Gardens High School

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Malena Ricardo Gomez