MALENE VALDEZ
Summary
Hardworking and focused Administrative professional offering excellent communication, customer service, team support, planning and prioritization skills demonstrated through 10+ years of performance. Skilled at anticipating professional needs and proactively identifying and resolving problems, managing mail and updating tracking spreadsheets. Exceptional leadership skills, but also a team player with expertise in streamlining workflow to optimize personnel strengths.
Overview
11
11
years of professional experience
Work History
Administrative Assistant/Medical Records Clerk
Gordon & Elias, L.L.P
03.2023 - Current
- Skilled in using various software applications and programs including Microsoft Office (word, excel) and Adobe Creative Suite
- Answer phone calls promptly to avoid on-hold wait times, respond to customer requests in a timely manner, greet visitors and callers and handle inquiries and direct them to appropriate personnel
- Maintain customer satisfaction with forward-thinking strategies focusing on addressing customer needs and resolving concerns.
- Perform administrative duties such as photocopying, scanning documents, faxing correspondence, and providing assistance to different departments
- Communicate with customers to confirm their information is correct
- Open, read, process and distribute incoming mail, faxes and other materials
- Operate electronic mail systems and coordinate flow of information, internally, and with other organizations
- Maintain database of client contact information with accuracy and attention to detail
- Compile and enter data into various databases to ensure accuracy and completeness
- Updated spreadsheets and databases to track, analyze, and report on company expenses
- Proofread documents for grammar accuracy prior to submission
- Responded proactively and positively to rapid change.
Receptionist
Amaro Law Firm
02.2018 - 08.2022
- Developed and maintained filing systems for confidential documents and records
- Managed executive calendars to strategically coordinate meetings and appointments.
- Answered multiple console telephone system to direct calls to appropriate personnel.
- Organized and updated databases, records and other information resources.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed all tasks in compliance with company policies and procedures.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Maintained organized filing system to facilitate easy retrieval of documents.
- Compiled, sorted and filed high volume of documents.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Receptionist
Smith & Hassler
11.2016 - 02.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, handling incoming and outgoing mail, and filing documents.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled complaints and questions, and re-directed calls to other team members.
Receptionist
Hammond Law Group, PLLC
04.2013 - 09.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
Education
John H. Reagan High School
01.2012
Skills
- Spanish Fluency
- Quality Assurance
- Microsoft Office
- Data Entry
- Office Administration
- Multi-Line Phone Systems
- Critical Thinking
- Dedicated Team Player
- Prioritization
- Data Entry Documentation and Data Management
- Document Retrieval
- Calendar Management
- Computer Proficiency
- Performance Improvement
Languages
Spanish
Bilingual
Hobbies
I enjoy coffee, cooking, going on road trips, plants and flowers, decluttering and donating items I no longer use. I enjoy having movie nights at home. I love hanging out with my family, my husband, my kids, my cats and my dog!
Timeline
Administrative Assistant/Medical Records Clerk
Gordon & Elias, L.L.P
03.2023 - Current
Receptionist
Amaro Law Firm
02.2018 - 08.2022
Receptionist
Smith & Hassler
11.2016 - 02.2018
Receptionist
Hammond Law Group, PLLC
04.2013 - 09.2016
John H. Reagan High School