Maleny Esqueda
Yuma,USA
Summary
Dedicated and compassionate Medical Office Specialist with over 3 years of hands-on experience in patient care, administrative support, and public health initiatives. Proven ability to work in high-pressure environments, including refugee assistance and COVID-19 response. Bilingual in English and Spanish, with strong communication, multitasking, and critical thinking skills. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
3
3
years of professional experience
Work History
Medical Office Specialist
Regional Center for Border Health
Yuma, USA
11.2020 - 01.2024
- Managed patient intake and documentation for drive-thru testing and vaccination.
- Delivered test results and administered vaccines.
- Supported testing and vaccination events for companies, hotels, and refugees.
- Maintained and updated Excel charts and records.
- Collected and documented demographic and immigration information for refugees from over 20 countries.
- Provided COVID-19 testing, vaccination, and travel support.
- Scheduled flight tickets, confirmed travel plans, and managed cash handling.
- Acted as a point of contact between refugees and their families.
- Took vital signs and evaluated patients across all age groups.
- Assisted with patient registration by verifying insurance information and collecting forms.
- Maintained electronic health records ensuring accuracy and compliance with regulations.
- Supported inventory management by ordering and tracking medical supplies efficiently.
- Handled incoming calls, addressing inquiries, and directing them to appropriate departments.
- Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
- Resolved customer service issues in a timely manner while maintaining professionalism.
- Answered and directed incoming calls in a professional manner.
- Performed data entry of patient information into electronic health records system.
- Assisted with filing and organizing medical records according to established protocols.
- Provided administrative support to medical staff, including scheduling patient appointments .
- Provided translation services between English-speaking providers and Spanish-speaking patients.
- Verified accuracy of insurance claims prior to submission for payment processing.
- Assisted with preparation for patient visits, including obtaining vital signs and preparing examination rooms with necessary supplies.
- Scheduled appointments for patients via phone and in person.
- Communicated with patients with compassion while keeping medical information private.
- Processed payments from patients and maintained accurate financial records.
- Coordinated communication between medical staff and patients for efficient service delivery.
- Provided general patient support and medical assistance as needed.
Education
CNA Certification -
College of Health Careers
Yuma, AZ05.2020
Arizona Western College
Yuma, AZ01.2019
High School Diploma -
Yuma High School
Yuma, AZ01.2018
Skills
- Bilingual: Fluent in English & Spanish
- Vital signs and basic patient care
- Immigration documentation
- Travel coordination and booking
- Event and outreach support
- Proficient in Microsoft Excel
- Strong interpersonal and communication skills
- Adaptable to fast-paced and changing environments
- Experience in both clinical and field settings
- Patient registration
- Vaccination administration
- Insurance verification
- Data entry
- Customer service
- Medical documentation
- Appointment scheduling
- Inventory management
- Travel coordination
- Effective communication
- Office management
- Medical office equipment
- Patient confidentiality
- Healthcare regulations
- Patient scheduling
- Medical office software
- Clinical and administrative support
- Front desk management
- Positive attitude
- Medical records confidentiality
- Flexible schedule
- Patient care
- Phone and email etiquette
- Payment collection and processing
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Office Specialist
Regional Center for Border Health
11.2020 - 01.2024
CNA Certification -
College of Health Careers
Arizona Western College
High School Diploma -
Yuma High School
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