Maleny Garza-Carreon
Baytown
Summary
Detail-oriented professional with a proven record of building strong customer relationships and supporting sales teams to ensure seamless order execution. Skilled in order processing, logistics coordination, and accurate documentation. Known for proactive communication, resolving issues efficiently, and driving customer satisfaction while supporting high-performing sales operations.
Overview
13
13
years of professional experience
Work History
Sales Support Associate
MRC Global
La Porte
11.2024 - Current
- Built and maintained strong customer relationships through consistent communication, follow-up, and technical support.
- Managed inbound and outbound logistics, monitored shipment statuses, and coordinated with vendors and warehouses to ensure on-time delivery.
- Processed accurate data entry for purchase orders, sales orders, procurement matching, trade discounts, expediting, and direct shipments.
- Verified order accuracy with vendors, including shipping details, billing, documentation, and customer requirements.
- Collaborated proactively with Sales, Service, and Technical Inside Sales teams to support sales activities and enhance customer satisfaction.
- Reviewed project requirements prior to order execution and communicated deliverables clearly to all stakeholders.
- Tracked and distributed order acknowledgements and provided regular updates to customers, vendors, and internal teams.
- Responded promptly to inquiries regarding material status, warehouse discrepancies, shortages, and damaged goods.
- Monitored expected ship dates and expedited materials as needed to meet project timelines.
- Coordinated transportation schedules and modifications to ensure timely delivery of materials.
- Maintained documentation compliance for both customer and vendor requirements.
- Participated in ongoing training and team meetings to support process improvement and professional development.
- Assisted with additional departmental duties and special projects as assigned.
Sales Assistant
Microfinish Valves
Houston
08.2023 - 10.2024
- Assist customers with returns, exchanges and refunds.
- Provide customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Collaborate with other departments, such as marketing, merchandising, and operations, to ensure the smooth functioning of overall operations.
- Maintaine accurate records of customer orders and inquiries.
- Resolve order issues by consulting with appropriate departments.
- Enter data into spreadsheets to track customer interactions and project progress.
- Provide administrative support to the sales team as needed.
- Receive and enter orders into computer system accurately.
- Verifie customer information, such as shipping address and payment method.
- Respond to emails and phone calls from customers regarding order inquiries.
Back Office Specialist
Concentra Urgent Care
Houston
04.2018 - 07.2022
- Performed vital signs checks such as blood pressure and temperature readings for patients.
- Collected specimens from patients for laboratory analysis.
- Organized paperwork related to patient records such as lab results or physician orders prior to filing it away.
- Educated new hires on policies and procedures related to the nursing assistant role within the facility.
Cashier Assistant
HEB Grocery Store
Pasadena
07.2012 - 02.2015
- Provided accurate cash register operations, including accepting payments and providing change.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints regarding sales and service.
Education
High School Diploma -
Pasadena High School
Pasadena, TX06-2015
Skills
- Returns and exchanges management
- Goal orientation
- Customer assistance
- Operational procedures
- Organizational skills
- Time management
- Staff support
- Effective communication
- Team collaboration
- Documentation and reporting
Languages
Spanish
Professional
English
Professional
Timeline
Sales Support Associate
MRC Global
11.2024 - Current
Sales Assistant
Microfinish Valves
08.2023 - 10.2024
Back Office Specialist
Concentra Urgent Care
04.2018 - 07.2022
Cashier Assistant
HEB Grocery Store
07.2012 - 02.2015
High School Diploma -
Pasadena High School