Malerie Farrell
Mesa,AZ
Summary
Accomplished leader with a track record of driving success and exceeding goals. Skilled in fostering innovation, promoting collaboration, and optimizing operations to achieve outstanding results. Known for inspiring teams to deliver excellence and navigate challenges effectively. Seeking to leverage extensive experience and skills to contribute effectively to an organization committed to growth and success.
Overview
9
9
years of professional experience
Work History
Director of Growth
The Carin Nguyen Real Estate Network- REAL Broker
09.2023 - Current
- Spearheaded recruitment efforts for a real estate team spanning 4 offices across 2 states.
- Led comprehensive talent acquisition strategies to attract, assess, and onboard top-tier real estate agents.
- Developed and implemented growth initiatives resulting in a X% increase in agent productivity.
- Collaborated with regional managers to align hiring goals with business objectives.
- Managed full-cycle recruitment process, including sourcing, interviewing, and negotiating offers.
- Utilized data-driven insights to optimize recruitment processes and improve retention rates.
Inside Sales Advisor
The Carin Nguyen Real Estate Network- REAL Broker
04.2023 - Current
- Spearheaded proactive prospecting efforts, initiating over 150 high-quality outbound calls daily to cultivate leads and secure appointments for real estate agents ensuring prospects were vetted, resulting in a high conversion rate of appointments to transactions.
- Collaborated closely with real estate agents to understand client requirements and preferences, facilitating seamless transitions from lead generation to transaction execution.
- Utilized advanced CRM systems to meticulously track and manage lead interactions, appointments, and outcomes, optimizing efficiency and accuracy in sales operations.
- Consistently achieved and surpassed aggressive sales targets, contributing significantly to team success in a fast-paced, competitive real estate environment.
Admissions Advisor
ASU Preparatory Academy
05.2021 - 03.2023
- Recruited and enrolled students for both brick-and-mortar and Digital campuses of a K-12 preparatory school.
- Implemented comprehensive recruitment strategies to attract prospective students and families, resulting in increased enrollment rates.
- Advised prospective families on school programs, curriculum offerings, and admission requirements to facilitate informed decision-making.
- Managed the admissions process from initial inquiry to enrollment, ensuring a seamless and positive experience for families.
- Collaborated with school administration and faculty to align recruitment efforts with educational goals and values.
- Utilized CRM systems to track inquiries, applications, and enrollment data, optimizing admissions workflows and reporting.
Corporate Trainer
Navient
08.2017 - 05.2021
- Designed comprehensive training curriculum collaboratively with team members for inbound student loan repayment services and outbound default prevention.
- Conducted training sessions for new hire classes averaging 30 individuals every 7 weeks, ensuring consistent onboarding and skill development.
- Facilitated training on various aspects including processing procedures, customer service protocols, repayment options, forbearance, and deferments.
- Developed engaging training materials, presentations, and assessments to enhance learning outcomes and ensure compliance with federal loan regulations.
- Monitored trainee performance and provided ongoing coaching and feedback to support skill acquisition and professional development.
- Collaborated with cross-functional teams to update training content based on industry trends, regulatory changes, and feedback from stakeholders.
Team Leader
Navient
02.2015 - 08.2017
- Led a specialized team within a high-volume call center focused on Department of Education student loans.
- Spearheaded efforts to collaborate with colleges and educational institutions to prevent loan defaults and assist borrowers in establishing viable payment plans.
- Oversaw day-to-day operations of the team, including call management, performance monitoring, and coaching to ensure exceptional service delivery and compliance with federal loan regulations.
- Developed and implemented strategies to optimize team performance, resulting in improved borrower satisfaction ratings and decreased default rates.
- Acted as a subject matter expert, providing guidance and support to team members on complex borrower inquiries and escalation issues.
- Utilized data analytics and reporting tools to track key performance indicators and inform strategic decision-making aimed at enhancing operational efficiency and borrower outcomes.
Education
Cosmetology License -
Aveda Fredric's Instutute
Real Estate License -
Arizona
No Degree - Business Administration And Management
Arizona State University
Skills
- Recruitment Strategies
- Advisory Skills
- Customer Relationship Management (CRM)
- Collaboration
- Prospecting and Lead Generation
- Sales Metrics
- Team Leadership
- Compliance and Regulations
- Performance Management
- Data Analysis and Decision-Making
Timeline
Director of Growth
The Carin Nguyen Real Estate Network- REAL Broker
09.2023 - Current
Inside Sales Advisor
The Carin Nguyen Real Estate Network- REAL Broker
04.2023 - Current
Admissions Advisor
ASU Preparatory Academy
05.2021 - 03.2023
Corporate Trainer
Navient
08.2017 - 05.2021
Team Leader
Navient
02.2015 - 08.2017
Cosmetology License -
Aveda Fredric's Instutute
Real Estate License -
Arizona
No Degree - Business Administration And Management
Arizona State University
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